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Banned for using Matrix glitch - lazy devs betraying their users

kloputzer

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Have been banned for 'suspicious activity'. Please remove this ban immediately. I have spent money on this game and you block my account? I tell you something: I started using the game glitch you haven't been able to fix for years! Because I'm fed up with the lazy attitude of BHG devs not doing anything about glitch users. So I suggest everyone should start using those glitches in order to raise devs' attention to fix it. Furthermore, I had been duped by IronSource once more not getting my crown reward for an offer I completed. More than 3800 crowns still not received. I feel betrayed and disappointed and so I start using glitches as a means of fighting back. If BHG and IronSource continue to f**k over honest and legit players who actually spent lots of money on the game, I can't care less just doing the same. It is YOUR FAULT if you are UNABLE or NOT WILLING to fix those glitches in the game! So unblock my account immediately and give me the crowns IronSource owes me.
 
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Rogue Squirrel

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You cheated not only the game, but yourself

You didn't grow
You didn't improve
You took a shortcut and gained nothing

You experienced a hollow victory. Nothing was risked and nothing was gained

It's sad that you don't know the difference

(credit Crunch on twitter)
 

kloputzer

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Ban time is over. My account is now completely corrupted. I was Romans, level 266 space age before using the glitch. Now I'm British, level 238, have completely different wonders, my villa is gone (for which I paid more than 50 Euros) and also about 30.000 crowns I spent on advancing research in University are wasted as well. Also they put my user name to "Player1". It's like I have a completely different account from another player. The damage from this equals about 12 months game time and hundreds of Euros.

BHG removed everything I paid for. And to restart at level 238 even though I was at level 266 is absurd. Time to stop playing Dominations. Devs give a sh*t about fixing the game's bugs and take it out on their customers. I will contact Google for full refund of everything I spent on this game.
 
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kloputzer

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Too bad you still have an account they should remove it completely

Well, there is no need for that. Because the game is ruined anyway because .devs are unwilling to fix that glitch and left me with a broken account. By removing everything I paid real money for and putting my my account to a broken state instead of rolling it back a reasonable time, they effectively force me to quit the game for good. The glitch is basically their own fault and they punish the players for it. The sanction they took does not only touch things in context of the glitch they built into this game themselves. They went beyond that and removed stuff I paid for. Cheaters though who always have done nothing else than cheating are still happily doing their thing and never pay any real money. Need to give this to an attorney and get my money back.
 
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Jane Monroe

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So you're going to pay an attorney hundreds of dollars to read this...https://www.nexonm.com/terms-of-use/

You will not use the Services in any manner that, in Nexon’s sole discretion, is unlawful or could damage, disable, overburden, or impair the Services or interfere with Nexon’s or any others’ use and enjoyment of the Services. Without limiting the generality of the foregoing, prohibited conduct includes the following, subject to applicable law:
  • Creating, utilizing, or transacting in any in-game item created or copied by exploiting a design flaw, undocumented problem, or program bug.
 

kloputzer

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So you're going to pay an attorney hundreds of dollars to read this...https://www.nexonm.com/terms-of-use/

You will not use the Services in any manner that, in Nexon’s sole discretion, is unlawful or could damage, disable, overburden, or impair the Services or interfere with Nexon’s or any others’ use and enjoyment of the Services. Without limiting the generality of the foregoing, prohibited conduct includes the following, subject to applicable law:
  • Creating, utilizing, or transacting in any in-game item created or copied by exploiting a design flaw, undocumented problem, or program bug.

That doesn't have anything to do with items I purchased.
 

Kev'sEmpire

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Give it a break. If you don't like it well stop playing. If you haven't got the message yet, you won't get sympathy from us. You used a glitch on purpose n got caught. Let's move on.
 

Cannibals

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The debate would be clearly against the OP if Nexon had not had the technical details for the glitch for some time. I’m informed that in July they fixed one entry point for the glitch, and reading the reddit post this is a new one. Maybe that’s why there is a new lead designer.
 
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No Angel

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Oh please Kloputzer, please read TOS before you start flooding us here with multiple threads banging about the punishment you received?!

NEXON MAY WITHHOLD, SUSPEND, MODIFY, OR TERMINATE YOUR ACCESS TO THE SERVICES FOR ANY OR NO REASON AT ANY TIME WITHOUT NOTICE UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW
once you get caught on violating the TOS.

Move on.
 

yemen

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It isn't new to them. It was privately disclosed shortly after the last one was fixed. Which was actually the third or fourth entry point they had put a bandaid on without fixing the underlying problems.
 

LordStark263AC

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kloputzer exploited a glitch out of spite which I can understand. Seeing an endless amount of hacked bases in the last 6-8 months makes my p#*s boil and I don't blame him one bit for exploiting it. This glitch should've been patched up months ago yet it's still here in April 2019.
 

yemen

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It isn't fun that you got effectively banned, having the same penalty generically apply to anyone who gets caught regardless of the severity of their offense seems unfair, even if it is clearly within Nexon's rights. Especially when big obvious cheating alliances and players haven't been touched.

​But you can also accept it as a chance to make a clean break. The underlying problems with the game aren't getting fixed. And you have an opportunity to get as much of a refund as you can before moving on. No game lasts forever, it is always just a question of when you will stop, not if.
 

Ale1985

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Io non ho usato bug mi ritrovo bannato non mi hanno dato spiegazione dopo 2 anni e mezzo di gioco livello 187 mi hanno bannato senza nessuna spiegazione ho chiesto spiegazioni nessuna risposta sinceramente nexon sono molto deluso ho ricevute Google play di tutti gli acquisti fatti non mi rispondo non è bello vedendo tutti quei villi che crescono a cavolo con tutti edifici in up
 

Mixie

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Ha, and his attorney will have to deal with the court in California. What a waste of money and time rather than just asking refund from Google and continue his life. :D
 

Saruman the White

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@kloputzer

Perhaps you could try contacting CS, explaining the situation, kindly ask them to reverse your account to what was before the glitch, instead of changing it completely and promise them that you won't exploit it again. Try this, what do you have to lose after all? I think that CS might help you much more than complaining here. If not I guess you'll have to deal with it and continue with those new parameters
 

Berend_War

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kloputzer

To be honest trying/investigating a glitch like you said it is a risky business.
Think all that exploit the bugs in the game should be made accountable for it and get some kind of punishment.
Checked your domi stats (if your name here is the same as your ingame name) and it doesn't show any wierd advantage boost.
On the other hand you might have become this high and played it real smart to not to exceed the max builders limit while exploiting the glitch/bug.
Seeing others advance faster then you when using the bug and not getting banned/put back sucks.
But hey who tells us how you got that high, by only upgrading a trap using that bug?

Just don't cheat is the message, it's a good message and they should make it strict for all.
 

Bighoe

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Humm, I’m with the original poster. If the producers of the game cause it to be allowed that you can do something such as a glitch and you participate then shame on them, being a player taking advantage of a poor script isn’t thief nor stealing, Personally if I was him and got rolled back for taking an advantage of a glitch I would pursue a complete and full refund. Mind you these challenges are just now coming to light in a court of law. There are some whom spend thousands and are at the mercy of the game development team and when they changes things drastically an argument could be made that they change the game enough that they are liable for it.

So so many glitches happen, I saw one this morning, their celebration for 5 crowns was only meant for one purchase, yet several player got multiple purchases, or advantages and we not punished for their glitch, Who is wrong, the player or the developer....
 

kloputzer

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@kloputzer

Perhaps you could try contacting CS, explaining the situation, kindly ask them to reverse your account to what was before the glitch, instead of changing it completely and promise them that you won't exploit it again. Try this, what do you have to lose after all? I think that CS might help you much more than complaining here. If not I guess you'll have to deal with it and continue with those new parameters

Already in their first reply they stated that it's not possible to reverse any changes they made to my account. To me it's clear why. They delete your account data and assign a completely different base to your account which they apply to everyone they punish. So they destroy your original data completely. And this is what I criticize. Punishment is okay to some extent. They could have simply blocked access for 4 weeks for example or roll it back a reasonable amount of time. But instead they delete everything and replace it with a totally different village. Therefore I want to file a lawsuit against them if they don't refund everything. I've also contacted Google in this matter. And they told me they will investigate the publisher's handling of sanctioning users in conjunction with their responsibility to fix game bugs. If they find this to be a pattern they will take necessary steps against the publisher, if necessary removing Dominations from the store.
 
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