About 2 years ago, i had a problem where an upgrading building cancelled as i started the game up. I logged a ticket in game using 1:1, and after no response i contacted nexon support who basically said "not my problem". 2 years is a very long time for no reply, so i think there must be a bug regarding customer support. I only had to wait another 10 days for the building though, so i thought no big deal and took the hit.
Now i have encountered a much bigger bug that is causing a lot of problems. The famous spoils of war/victory chest bug. I use this for my loot, so basically losing 27k oil, or 5million food/gold a day.
logged another in game ticket, and also tried contacting support through the website (as i am still waiting 2 years for a reply as stated above). One of the Game Masters wrote back to me and told me that i am playing Dominations Asia, and i needed to contact asia support. So i followed the link that he sent me and contacted Asia support. Asia support told me they dont deal with this and need to contact nexon. Basically going around in circles and nobody wants to help.
I also contacted the email address on the dominations android play store contact details.. no reply. And even set up a Naver account to message 3 of the game masters on the Dominations page (also no response)
So does this game actually have any kind of support? If so who can i contact? Any Advice?
Now i have encountered a much bigger bug that is causing a lot of problems. The famous spoils of war/victory chest bug. I use this for my loot, so basically losing 27k oil, or 5million food/gold a day.
logged another in game ticket, and also tried contacting support through the website (as i am still waiting 2 years for a reply as stated above). One of the Game Masters wrote back to me and told me that i am playing Dominations Asia, and i needed to contact asia support. So i followed the link that he sent me and contacted Asia support. Asia support told me they dont deal with this and need to contact nexon. Basically going around in circles and nobody wants to help.
I also contacted the email address on the dominations android play store contact details.. no reply. And even set up a Naver account to message 3 of the game masters on the Dominations page (also no response)
So does this game actually have any kind of support? If so who can i contact? Any Advice?