• Leonard Smith Discount Error
    We are aware of the Leonard Smith Event discount not working properly for players. We will reactivate the event once we correct the issue blocking the 15% Discount.

Cannot log in

MLMMLK

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@Leviathan
I cannot log in. I updated the game a few days ago. Today, I got another new pop up window that says “Update is Available!”.

I have no choice but to click on the “Update” button. It then takes me to the App Store (iOS) where there is NO update. The only option is “Open” because I already updated the game a few days ago.

I click on open and basically I’m in an endless loop.

I also submitted a CS ticket yesterday regarding my Oil Refinery, Level 9, being invisible. Could this be related if CS was trying to fix this?

Please fix. Thank you.
 

MLMMLK

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The fix has been applied. All good now. Please close post. Thanks!
 

Radzeer

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Don’t close the thread, we have many members in our alliance having the exact same problem... #EndlessUpdate
 

Hacksaw

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I am having the same problem. Since yesterday afternoon! Please help!!! I have uninstalled and installed a ton. Updated phone software on iPhone. Nothing works
 

Hacksaw

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Leviathan i also had a ticket/conversation open yesterday when this started like the above user. Is that why possibly?
 

Leviathan1

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Hey All!

Customer Support will be able to clear this issue for you, just send them your player info here: https://bit.ly/3cLKVgC
If you don't have your PlayerID, please include your In Game Name and Alliance Name (or any relevant details to help them find your account)
 

GreatPaladin

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Oct 9, 2020
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Leviathan I have had the same exact issue since 10/7 and exchanged a few messages with customer support since (ticket# 1592951) but was told "Game Team is already on the case and currently working on a solution for this" and points to 542680-known-game-issues page which this issue is not listed. Please help...
 

HairyApe

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Oct 15, 2020
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I cannot login either. Endless loop of network disconnects. Seems the "fixed" issue of iOS user lockouts is back. Multiple tickets submitted and ZERO response from support submitted. TinSoldier what is going on?
 

Leviathan1

BHG Moderator
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Hey All!

For those of you still facing this issue after reporting it to Customer Support, please send me a PM with your info (Player name, ID or Alliance Name, and how long you've been stuck in the update loop)
 
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