Checking dates on post here, it took you guys 10 days to even mention you're aware of the ongoing issue.
Having had a look at the game's accounts across social media, lots of people have been mentioning this issue.
The game is practically unplayable for what seems a large number of players.
Are you guys aware of the implication of the issue? Not only the sheer frustration of so many players, but also how well you ruined their plans for the game, some wanted to raid a lot for the start of the seasonal event as well as take advantage of discounts available during Rush, which is not possible for so many of us now because of this ' bug'. It's genuinely unplayable as things stand.
The, very, least we would've expected from you as a team managing a game that involves actually products that are sold for actual money is to be able to communicate with your customer base in a professional manner.
Simply ignoring reports of the bug and completely blanking your customers is not the way to go on about things.
You guys need to try to get your act together and learn the importance of 'communication'.
You've absolutely, and repeatedly, ruined the gaming experience for a lot of us.
Yea a lot has gone on in the last three weeks and it's been happening fast. Totally understandable if the information was missed, but here's a quick recap.
This week we wanted to make sure that folks were aware that we're still working on the unreliability of participating in a key mechanic of our game.
Last week we acknowledged this issue was our next priority after making sure everyone could log back into the game. We additionally acknowledged that this issue was much larger as it was impacting more than a singular facet of the game. As seen Here
. We also made sure to extend Age Rush timelines for the folks that were unable to log in here's the Dates.
The week prior we were rolling out our hotfixes to make sure people could log into the game. In that thread I shared above we updated the OP as information became available.
That being said, we are coming close to a fix for crashing during a war attack. This fix is only a step of multiple, as replicating the many scenarios to ensure the problem is removed is difficult due to the many variables from reporting and findings from our own research. A lot of the information that we had during the days between updating was, "we're still aware, and are still working to find a solution".