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Constantly spinning circles

B like Big Bug

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Yea a lot has gone on in the last three weeks and it's been happening fast. Totally understandable if the information was missed, but here's a quick recap.

This week we wanted to make sure that folks were aware that we're still working on the unreliability of participating in a key mechanic of our game.

Last week we acknowledged this issue was our next priority after making sure everyone could log back into the game. We additionally acknowledged that this issue was much larger as it was impacting more than a singular facet of the game. As seen Here. We also made sure to extend Age Rush timelines for the folks that were unable to log in here's the Dates.

The week prior we were rolling out our hotfixes to make sure people could log into the game. In that thread I shared above we updated the OP as information became available.

That being said, we are coming close to a fix for crashing during a war attack. This fix is only a step of multiple, as replicating the many scenarios to ensure the problem is removed is difficult due to the many variables from reporting and findings from our own research. A lot of the information that we had during the days between updating was, "we're still aware, and are still working to find a solution".
Don't forget that the problem is not only in the ww attacks. It is also the problem in the multi attack. The Asian version crashes all types and multi attacks without exception. In the global version, this problem is less. That is, in the global version, you might be able to hit one or two times or 3 Attacks and then the crash happens. However, the problem of entering the game still exists in both versions. Sometimes Niles has to go to the restart the game several times to be able to enter. Sometimes it takes more than 5 minutes to enter the game.
 

Rafar

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- A few times there is difficulty accessing the game
- A few times the application abruptly closes, either during a multiplayer or WW battle.
- Constantly spinning circles after multiplayer or WW battles, regardless of whether blessings are activated or not, preventing troop training.
- A few times when circles appear spinning after a battle, in addition to troops, resources obtained in the last battle are not registered and are lost when accessing the game again.

Unfortunately, I didn't notice any pattern for this problem to occur, either in time, or with a request for alliance acceleration or anything else that could indicate where the problem is.

I understand that you are working hard to resolve the issue and CS must be very busy responding to so many complaints, but the lack of a more accurate official statement, with eventual updates from you, makes players not stop the complaints and keep clogging up the CS with tickets that sometimes has taken more than 48 hours to respond, often without any kind of compensation for the "losses" of the players.

I'm sure you guys are working hard, but the communication with the customer could be better, either on the forum or in the replies to tickets with corrections.
 

Flossy

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Latest update has not solved the spinning wheels of death but it has on several occasion, on both android and iOS just crashed when I try to switch from Home Screen to war screen. By crash I mean more circles and freezing.
 

Help guys

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Latest update has not solved the spinning wheels of death but it has on several occasion, on both android and iOS just crashed when I try to switch from Home Screen to war screen. By crash I mean more circles and freezing.
Help. Circle of death isn't gone ! Help
 

Nemy

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2 weeks since the android patch that did not appear to resolve much of anything. Crashes (endlessly spinning circles) are still frequent. I'm seeing it every 5-10 attacks while avoiding alliance speed ups. Other people I know are facing crashes every other battle.

Personally I just avoid using Mercs now, not worth the risk.

My question is, this has been going on for around a month now. I am sure that there are people hard at work at BHG trying to resolve this issue, but.how BAD is the state of the game, that it's taking a month, presumably longer, to fix a Sev 1 defect. Are we talking giant swaths of spaghetti code? Enough tech debt to drown the dev team? (That's where the workload just to maintain the project rather than perform new development, starts to consume an excessive about of Dev time. I would almost suspect in this case it's approaching 100%)

I'm sure at this point most players would rather have a game that works, than whatever the next feature is.
 

XxManuxX

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Could you tell us which year this will be fixed?
It's annoying to loose all troops and need to retrain from null.
Why you guys don't focus on fixing bugs that users post first, instead of adding new stuff.
This would be actually a great game if there would not be soooooo many bugs. I lost so many players in my alliance that stopped playing because they got fed up.
 

Tedi925

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Why you need to play with IRB.
Play like before without it until they fix and you will not loose troops.
 

JuggernautJ

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One needs IRBs to raid efficiently which is, as BHGs says, the best way to accumulate resources (by far).

I don't want to always be negative in my posts (I used to LOVE this game) but I have to wonder why, if BHG KNOWS the Retrain Blessings are broken... WHY are they still selling them???

The game is unplayable and unfun.... which is decidedly contrary to the definition of "Game".
 

B like Big Bug

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As long as the players spend crown to retrain troops, the problem will not be solved. However, without retrains or crowns, you have to buy resources or play the whole week to have enough resources to upgrade.
Or collect farms an caravans.😂
 

Spaceboy

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One top player stops playing due to yellow circle and no retrain of troops! Fix those bugs NOW! Priority no1 instead of fixing text errors.
 

Flossy

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The circles of death are now happening even when not trying to retrain. I can some days log in and they are there before I have even had time to do anything, I restart, again circles, repeate many more times and then I might get time to collect the resources and read chat before more circles!

I used to buy the events but no point at the moment because it’s just not feasible and tbh not fun either.
 

B like Big Bug

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Got notification that retrain problem was solved.
Nothing change.after a month,you can not attacked more than once.after first attack,you will lost all troops.need 4 blessing and 200 crowns for another one..no war,no multi attack,no upgrade anythings.
Game is unplayable.
 

Harlems369th

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Got notification that retrain problem was solved.
Nothing change.after a month,you can not attacked more than once.after first attack,you will lost all troops.need 4 blessing and 200 crowns for another one..no war,no multi attack,no upgrade anythings.
Game is unplayable.
We've not shared anything to the effect that the retrain problem was solved. We shared that if you aren't impacted by issues surrounding retraining you can resume using Instant Retrain Blessing. We're still working on resolving the Disconnection issue that is removing Army compositions among multiple related issues.
 

Spaceboy

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We've not shared anything to the effect that the retrain problem was solved. We shared that if you aren't impacted by issues surrounding retraining you can resume using Instant Retrain Blessing. We're still working on resolving the Disconnection issue that is removing Army compositions among multiple related issues.
Why this bug came up in the first place? What is the root cause of this major bug? Please tell us.
 
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