Customer service ignoring people..

[Lord Adahn]

I messaged CS in-game on Saturday. There's been no response. I'm only VIP 6 so sure, I don't get "preferred" status but to be completely ignored...

You've happily taken my money but you provide ZERO service/support. I'm getting more than a little sick and tired of it.

The issues keep piling up and you keep ignoring them. And from reading through posts here I see I'm not the only one.

 

[LordStark263AC]

Same here.
For some players Jenny replies straight away (I'm guessing your VIP level matters) and it other cases they just ignore you. I'm level 7 VIP and they ignore me like I don't exist.

 

[Lord Adahn]

Guess I'll start taking it to their social media pages and Google reviews. Screenshots, timestamps, etc.

 

[sponge]

Same here, it takes more than 2 days to get a response.

 

[Don Mario]

4 days no response. They are ignoring me too.

 

[LordStark263AC]

More than 2 days? Lucky you. It's been about 10 days since I reported alliance to VIP, no reply.

 

[Lord Adahn]

So, their response to the issue was to send me 300 crowns. Doesn't fix the problem. My game, on wifi of lte, crashes during battle. It's been that way for a week and I'm not the only one in my alliance experiencing it.

I take the standard steps... exit the game, clear cache, reboot, etc, etc, blah, blah, blah. Happens at least twice a day, different times and it cost me some mercenaries I got from the daily video rewards. 300 crowns doesn't restore those tanks since they're a higher level than my town center and mercenary camp.

I very specifically stated I wanted them back. They didn't even acknowledge that. Just sent 300 crowns with a "Sorry for the inconvenience".

 

[oddin]

Jenny no longer works for the anticheat dpt....there is already a replacement

 

[nexusliM]

I’ve been in contact with Jenny over the past week and she said they are slammed with the release of the Parliament. I also had issues with games crashing during battle once I got to Atomic Age on an old iPad Air and had to get a gaming Android phone to handle all the troops. Doesn’t seem like the game would graphics heavy but I haven’t had crashing issues since.

 

[Archius]

Yep. Same here. I used to get a reply the same day, but now it takes about a week. The latest reply I got showed that they hadn't actually read my complaint at all, but gave me some nonsense answer. I guess they are just not interested...

 

[Boldy]

How much have two things effected CS - 1, Covid-19 and 2 - Their new game they are working on. Staff numbers would be spread extra thin, if you live in the area they are based, hit them up for a job, they obviously are understaffed

 

[domifan]

Last week when the server went down, I emailed vip@bighugegames to notify them no one could get on. I got a reply from someone (won’t say who, but it wasn’t Jenny). He first asked me what my game ID was, so I gave it to him. He then replied asking me to use the in-game CS. I couldn’t get into the game to use it! Now I’m also only level 6 VIP, but wasn’t best pleased. Just trying to help them, only to be told to fuck off