Customer service needs an upgrade

[benjieland]

I contact the technical department for a problem of trap blessing blocked

- first contact, I explain that after having undergone an attack, in spite of the fact that the traps had been armed and trap blessing activated the traps do not reactivate.

In order to detail the problem a series of screenshots


Screenshots 1: armed traps and trap blessing activated
Screenshots 2: three attacks that follow each other during the night, two victories and one defeat
Screenshots 3: the trap blessing is still active and the traps defeated since the first attack

CS reply: you must arm the traps before using them

- second contact, I ask them to read the first message and look at the pictures,

I provide a second series of screenshots because the problem persists for days

Reponce CS: we can not help you, you have to reach that the development team finds a solution.
We do not have a workaround to provide
You must wait.

- third contact CS, resigned to my sad fate, I ask them can reset you or erase the trap blessing in order to put an end to the problem.

Reponce CS: ok, it's done and the problem is solved
Do not hesitate to contact us in case of problem
(He must laugh at me openly)

 

[Quovatis]

Yeah, it can be ridiculous sometimes. I have sent in a report about not getting war loot with lots of details. They respond asking for items, but everything they asked for was in my first message. I respond that everything they asked for was in first message. They then addressed my problem. No evidence that they even read my first message.

 

[Manifesto]

The first response is an auto-generated response. ''Stay on the line, someone will be with you shortly'' sort of thing.

 

[Quovatis]

Obviously, I'm talking the first supposedly human-generated note. I'm not an idiot.