Exploit discussion thread closed by Seraphinn, disappointed

Excellion

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I kindly suggest Seraphine used poor judgment in closing another discussion thread found here: https://forum.nexonm.com/forum/nexo...-write-better-security-than-the-idiots-at-bhg

Yes, the original poster could have chosen a better title, but he (or she) is clearly frustrated, as all community members seem to be, because we care! Respectfully, a response such as "As a Nexon employee, I care about the community and want to ensure everyone enjoys a fantastic gaming experience. If you are aware of any specific instance of cheating, please report it here <insert instructions>. Otherwise, please keep the conversation civil <insert why you feel the thread was inappropriate as sincerely I am unsure which response triggered the closure>.

If you close threads too aggressively, the player base will be driven off official forums and one of the private forums will become the dominate forums for the game. I have seen that happen with a prior game I played. The official forums literally would have 1 - 2 posts per week, usually from new players. That is in no ones best interests.

Respectively the problem is so massive it should not be upon the player base to notify Nexon 1 by 1 of suspected cheaters. Instead, perhaps Nexon can follow the footsteps of other quality companies which is to recognize some players EARN their high levels by spending a LOT of time playing daily, others buy their way to the top, both of which are cool. The issue is cheaters. How to find them?

1. Write a simple query to show a list of players with level 30 generals and level 11+ walls. It would take a moment of a developer's time with code looking similar to: SELECT * FROM PLAYERS WHERE general > 29 and wall > 10

2. Filter that query by exluding anyone who spent $500 or more on the game. That is not to say people who spend money don't cheat, but we are after the low hanging fruit which is the most blatantly obvious cheaters.

3. Next, take that list and run a few queries against it. We are looking for 2 things:

a. Players who run the game on pc's with a keyboard emulator to never get disconnected so they never get raided. With the game disconnecting players every 2 minutes, it simply is not possible for any normal human to stay connected for 8+ hours at a time on a daily basis. When you find players who stay connected for unreasonably long periods of time on a daily basis and there is no other activity conducted such as raids, it is extremely highly likely they are cheating. Can you expect any human to sit there and click every 2 minutes, hour after hour, and perform no other activity? Also, some players may have the keystroke emulator click certain patterns such as collecting resources.

b. Take a look at WHEN / HOW they acquired the loot for their walls and generals. Normal players should accumulate the loot over time via raids. A single level 11 wall typically takes days to gather the loot. If a player upgraded many walls in a single day, something is VERY wrong.

Dominations seems like a great game, but the core of any game is fair competition. When so many of the top players got there through exploits, there is no reason for others to play. The game is not fun, not competitive, and all hope of enjoying the game is gone. If a single max level player tramples your base and steals your hard earned loot once, we can deal with it. When it happens more frequently, or especially when it directly causes a war loss for your entire ally, it's game over and we need to move on to a game managed by a company who actively (and proactively) bans cheaters.

I hope Nexon quickly steps up.

Kind Regards,
​-X
 

Excellion

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PS. I realize the game is managed by Nexon but another company developed the game. It is entirely possible (and perhaps likely) one or more of the game's developers in ?Korea is involved in creating exploits, bugs or other means for players to cheat. Since this is a world-wide game, we are all negatively impacted. Either way, it is upon Nexon to take action. We are at a massive disadvantage to those who have reached max level via exploits. The playing field needs to be leveled or it empties really fast.
 
G

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We do indeed care about these issues and my apologies that the thread closure seemed too aggressive as it was not my intention. I'll work on improving this going forward.

We already do have our own internal process between ourselves and BHG to investigate and deal with cheaters both from internal methods and reports from players. The best way to help us combat against this is to report anyone you suspect of cheating to our support team through a ticket.

I will continue to make sure that everyone on our end is aware of the current frustrations that you and others have on this issue.
 

Maurmo

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We do report but we get a standard response and days later the exploiters are still alive and well with nothing done. People put time and real money into the game. If they lose to cheaters it costs to replace that which was taken unfairly. We get no recompense. The integrity of the game is undermined and legitimate players will leave. You have some very unhappy players at this moment.
 

Old Farmer Bob

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Well done Excellion for not letting this go. As a new poster but not a new player (L 148 empire 3 ) & spent a few crowns solely to speed the glacial building times that make watching paint dry look as exciting as F 1 motor racing I am astonished at the Laissez faire responses from the moderators. As someone who contributes to your company's profits ( I am looking at you Seraphine) when I do finally get so riled I put pen to paper errr ok finger to touch pad and use no rude words I expect my posts to be published this millennium. I note you did not put in the one I placed on the thread Excellion refers to.. So once again Nexon/BHG no more crown purchases from me till you fess up to the endemic cheating and hacking.. Kind regards Bob (farmacopeia - the alliance of one grumpy old farmer)
 

Excellion

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Our sincere thanks Seraphine for both responding and sharing some helpful information.

The best way to help us combat against this is to report anyone you suspect of cheating to our support team through a ticket.

I am happy to oblige and am sure my fellow gamers are as well. The current feeling is that is a "black hole". Sure I can report players but then, as Maurmo suggests, no apparent action is taken, what is next?

a. We can assume you completed your investigation and have not found any evidence of cheating.

b. We can assume you are currently investigating and the player is being monitored.

c. But we are most likely to assume (human nature) that the "ticket" is sitting in a pile and may never be looked at or responded to

We need feedback! If we submit tickets and see any evidence of action, it encourages us and others to continue. If we submit tickets and do not see any action taken, then like the rat who doesn't get their behavior rewarded with cheese, we discontinue the behavior (i.e. submitting tickets). Furthermore, we share our experience with our fellow gamers. Clearly we don't expect each player we report to be banned, but we must have some feedback.

A possibility is a "purgatory" where banned accounts / players are listed along with the reason for the ban? It would show some action has been taken.

An online ticket system where we can view past tickets and actions taken would be necessary at the very least. Nevertheless, I have taken your advice. I reported the suspected cheaters both here on the official forums and just now through a ticket: https://forum.nexonm.com/forum/nexo...own-issues/490082-war-match-major-bug-exploit

When I submitted the ticket, it feels like I am sending an e-mail to a generic address. I press the "submit" button, *poof* my form clears and that's it. There is no confirmation that "Ticket #123456 has been opened". Moments later I receive an auto-response e-mail which is nice. I suspect that will be the end of it.

Seraphine, I don't know the players whom I reported. They likely don't even speak English, which is the only language I speak. But as our community representative I kindly request you follow that ticket's progress. Whether those players are banned or continue will likely never have any impact on me or my ally as the game's player base is so large (which is a very good thing). But it would be very helpful if the community could hear that tickets are actually processed and not treated like junk mail in a spam folder somewhere.

Thank you again.
-X
 

Quovatis

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The frustration is we report the hackers, but no action is taken. Or they get a slap on the wrist by reducing their medals a bit, but that doesn't change anything. We report the BLATANT HACKERS and they are still there doing the same thing weeks later. How are we supposed to have any confidence in BHG when all the evidence we have is that they are doing nothing?
 

Excellion

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One note: I kindly suggest reducing medals is the most meaningless act possible. All my medals can be taken at any time and I will likely be right back where I am now within 24 hours. There is ZERO effort involved as well and will happen naturally with normal attacks and defenses. The same is true for most members of my ally. For players at the highest levels, it may take them ?a week.

The issue is it takes an active player an extremely active day to upgrade one wall from level 10 to 11. To upgrade a general from 15 to 16 takes days of farming. There are players who have exploited EVERY wall to the max, and generals to 30. The cheating is so ridiculously blatant.

Lastly, I kindly suggest players should not have to be reported one at a time. How about a simple database query to show players who gained 10 million+ gold in a single day, or 15k+ oil in a single day. Or upgraded multiple walls from 10 to 11 in a single day....that list should make it VERY easy to locate the exploiters. Sure it needs to be filtered for players who purchased a significant amount of crowns that day, but that list allows your team to PRO ACTIVELY catch the most blatant exploiters.

A final note. These players not only ruin the game for others, but it is likely they are not spending any money on the game. Why buy when you can exploit for free? These "free" players are driving paying players, and potentially playing players, from the game EVERY DAY. This issue is more urgent than any new feature or gaming development.
 

Jwinn

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b. Take a look at WHEN / HOW they acquired the loot for their walls and generals. Normal players should accumulate the loot over time via raids. A single level 11 wall typically takes days to gather the loot. If a player upgraded many walls in a single day, something is VERY wrong.


Quite the contrary, I make 253k loot from league bonus alone in DII. That, plus whatever I raid adds up very quickly. If the opps are flowing, I could easily upgrade 2/3 posts within 2 TBs. I think dbukalski agrees, heck, he could prolly get 4/5 upgraded.


To upgrade a general from 15 to 16 takes days of farming.


Again, making 540 oil a raid from league alone adds up fast, plus whatever I make from raiding. It takes generals 2d to upgrade in that range. Within those 2d I can get enough oil to start the next level as soon as the other finishes.


Your post is a good one and I agree with you 100% on the cheaters, They're running the show it feels like. It needs to be put to an end. But I just wanted to make a couple points is all. There are some of us that play the game that are just down right better gamers than the average person. We know how to use our time very efficiently when we are playing. Theses 2 things are very doable and I do them just about every day.
 
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Old Farmer Bob

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Well once you get to that level yes of course. But Excellion's point is how do people get to that level. Having followed yours and dbukalski's posts I know you both ground honestly to get there. But is this true of all the maxed bases? I think not
 

Nathan Win

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We do indeed care about these issues and my apologies that the thread closure seemed too aggressive as it was not my intention. I'll work on improving this going forward.

We already do have our own internal process between ourselves and BHG to investigate and deal with cheaters both from internal methods and reports from players. The best way to help us combat against this is to report anyone you suspect of cheating to our support team through a ticket.

I will continue to make sure that everyone on our end is aware of the current frustrations that you and others have on this issue.



Hi Seraphine, we do report these cheaters in CS and on forums, but they are not banned. Can you enlighten us on how cheaters are dealt with? Other long time players informed us that the cheaters on got their medals reduced, but not banned. Lifetime banned should be the only consequence for these cheaters. Respecfully, Nathan.

https://forum.nexonm.com/forum/nexo...n-aa/490491-eddie-vs-cheater-cheater-wins-1-0

https://forum.nexonm.com/forum/nexonm-games/dominations/general-discussion-aa/490441-cheater

https://forum.nexonm.com/forum/nexo...-and-known-issues/489488-unique-looking-bases
 

Cielmers

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why you only reducing the medal of some cheaters. Permanent ban or bring them back to med age and their wall to level 1 as a warning.
 

Cielmers

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NEXON and BHG we never report the cheater by just speculation there is lots of screenshot that we posting with our report. the main reason why we are so frustrated is you somehow be picky at the cheater. some of that cheater already reported for months but they are still active cheating till now and the sanction you give to them is only medal reduction or temporary banned.
Seraphine, Ironangel, TimTrain
 

Motaz Tarek

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i started to suspect they intend to keep these hackers to consume ur time and resources, thats why i have no intention to go up in medals till i see this problem solved, no way am going to spend 20-30 battles to earn 20-30 medals then lose them in a single unfair raid by a hacker
i also don't know why all banned hacker bases are not wiped out from data base and just left as a town of ghosts although they have the ability to do it (and was done to people having X2 buildings numbers by wiping out the extra buildings)
idk about the type of punishment u mentioned as reducing medal counts or temporary bans inspite of rude obvious cheating cuz I haven't experienced one myself
and i also don't know why aren't they closing those holes of exploits in their system, these exploits and cheats are ancient and seems they do nothing to close the holes, even if they bann cheaters this is considered a temporary solution and they will get back again with the same hack/cheat
 

skysblue

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I don't think any sensible company will allow hack like this. It is more plausible that bhg relies on Nexon to get rid of cheaters. Nexon, not designing the game, is not well trained on how to catch cheater. Hence the ridiculous CS messages. no proof. Just a logical suspection.
 

Hunter Killer

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I just sent a case to CS asking them to max out my industrial age base so I can compete against the cheaters. Let's see what they say :)

They can easily do it, I got the village swap bug for a month when I was in medieval age and they gave me back a gunpowder age village for my trouble.
 

Kassutera

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The only disagreement I have with your post is to assume people who have had their game going for long periods of time without the game booting you. There has been times when u had no shield and was close to getting the amount of gold or food needed for an upgrade and I would keep the game on and collect gold or food until I reached that amoubt. Sometimes two hours would go by when I do this too. What they need is definitely a written way to tell if someone is cheating or not as picking to stay on the game is not cheating in itself. My alliance is about two weeks old and already I have donated close to 1k troops to people because I'm always on it. Perhaps the devs can put a catchpa in the "are you still there" check just to keep bots from self clicking the word yes? This won't solve the issue with all the cheaters but having random catchpas might help.
 
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