Game crash on loading
- Thread starter davidman2
- Start date
jackdamotosserra
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- Mar 21, 2016
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Hi everyone, I'm having the same problem as davidman2 my game dosen't open… It crashes when the green bar is filling. Making it impossible to open. I tried the same things, reintall, restore, opened 5gb of free space and contacted customer service… Didn't solved, the game still crashes!!! please guys give us a solution for are problem. thanks
Hong Kong Army®
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Seems like you cant play with mobile network anymore...try connect to a home wifi instead!
jackdamotosserra
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I only use my home network. thats not the problem...
Guinevere
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It doesnt matter whether I use android or ios, wifi or mobile, my regular base will not load. Six days here too, and Im a leader. lucky I appointed multiple co-leaders after this happened once before.
Apparently we have now missed two events.
Apparently we have now missed two events.
Eddie F1
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I had the same problem - took 8 days to get from first email to CS and go though memory problems, connection problems to get it to escalate up to somebody to fix corrupt base data.
Basically it's the same as if your car won't start, eliminate the simple - out of fuel, flat battery, tree stuck in engine bay, etc until you get to the problem. So answer the emails the best you can, what you have done, restart game, delete & reload game, test WiFi versus Cellular, try friends WiFi, and tell them your user ID, device, OS
Basically it's the same as if your car won't start, eliminate the simple - out of fuel, flat battery, tree stuck in engine bay, etc until you get to the problem. So answer the emails the best you can, what you have done, restart game, delete & reload game, test WiFi versus Cellular, try friends WiFi, and tell them your user ID, device, OS
jackdamotosserra
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Patience is virtue...
I too am struggling with this issue for about 24 hours now. Unable to load on tablet or phone (android), both of which worked fine before, tells me that its an account bug. I also tried uninstall/reinstall and restarting tablet to factory preset to no avail. I'm a leader as well so unfortunate for me and alliance. Hope developers come up with a fix soon.
Greetings Leader, Thank you so much for your patience while this matter is being investigated. I know how frustrating it is to not be able to access your village and I can assure you that this is something we take very seriously. I’d like to provide you with some information regarding what is happening and where we go from here. The issue you’re seeing with your village is not an isolated one, but rather something that is affecting a large number of players at this time. Most of these problems appear to have started around the same timeframe, suggesting that something has happened to the game or its servers to cause the issue. There is nothing we consider a higher priority than people being unable to play the game at all, so our best developers have been tasked with getting to the bottom of the situation. We have not yet identified the source of the problem, which unfortunately means that there is no way to provide an estimate on how long it will take to fully address. Once we find the problem, we will begin preparing a fix to get you and every other affected player back up and running as quickly as possible. I truly appreciate your understanding while we continue working to resolve this matter. I’m afraid that there is no further information I can provide at this time; however, once we narrow in on a fix for the solution, we will let you know. If further action is required to get this up and running, we will reach out to let you know how to proceed. Thank you for your time and your patience. Best wishes, Chris R.
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Chris R
June 02, 2016, 18:48 +0300
Greetings Leader,
Thank you so much for your patience while this matter is being investigated. I know how frustrating it is to not be able to access your village and I can assure you that this is something we take very seriously. I’d like to provide you with some information regarding what is happening and where we go from here.
The issue you’re seeing with your village is not an isolated one, but rather something that is affecting a large number of players at this time. Most of these problems appear to have started around the same timeframe, suggesting that something has happened to the game or its servers to cause the issue. There is nothing we consider a higher priority than people being unable to play the game at all, so our best developers have been tasked with getting to the bottom of the situation.
We have not yet identified the source of the problem, which unfortunately means that there is no way to provide an estimate on how long it will take to fully address. Once we find the problem, we will begin preparing a fix to get you and every other affected player back up and running as quickly as possible. I truly appreciate your understanding while we continue working to resolve this matter.
I’m afraid that there is no further information I can provide at this time; however, once we narrow in on a fix for the solution, we will let you know. If further action is required to get this up and running, we will reach out to let you know how to proceed. Thank you for your time and your patience.
Best wishes,
Chris R.
Does it means they can't fix it to me?
### Do not reply below this line ###
Chris R
June 02, 2016, 18:48 +0300
Greetings Leader,
Thank you so much for your patience while this matter is being investigated. I know how frustrating it is to not be able to access your village and I can assure you that this is something we take very seriously. I’d like to provide you with some information regarding what is happening and where we go from here.
The issue you’re seeing with your village is not an isolated one, but rather something that is affecting a large number of players at this time. Most of these problems appear to have started around the same timeframe, suggesting that something has happened to the game or its servers to cause the issue. There is nothing we consider a higher priority than people being unable to play the game at all, so our best developers have been tasked with getting to the bottom of the situation.
We have not yet identified the source of the problem, which unfortunately means that there is no way to provide an estimate on how long it will take to fully address. Once we find the problem, we will begin preparing a fix to get you and every other affected player back up and running as quickly as possible. I truly appreciate your understanding while we continue working to resolve this matter.
I’m afraid that there is no further information I can provide at this time; however, once we narrow in on a fix for the solution, we will let you know. If further action is required to get this up and running, we will reach out to let you know how to proceed. Thank you for your time and your patience.
Best wishes,
Chris R.
Does it means they can't fix it to me?
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