How long will CS team usually get me back email? My account was banned wrongly

[FlyWings]

As the title, I had been reported this problem to the official contact two weeks ago and I didn't receive any response.
Could anyone tell me how long will they respond me?
I even didn't know the reason why my account was banned

 

[TheWise]

Generally the CS Team will respond to your inquiry within 24 hours. However, in cases of higher than normal ticket volumes the response time may be longer than expected. We ask for your patience as they work through tickets in the order they're received.