I think there is a bug in troop donation .

[Tentaken]

The donated troops are disappearing.

 

[theBobNamedDan]

I don’t seem to have the issue when watching reward videos but it is absolutely repeatable when searching for an opponent in MP and someone donates to you.

 

[Rwit1]

The issue for us is customer support isn't even listening to what is being stated. And with the response times being between 12-24 hours of course we will stay logged in until we get our troops so that way we can use them for wars.

This is what is maddening. i felt like I was being accused by customer support of lying to them. they did not read the issue. I actually took screenshots of my TC troops which was partially filled, calling the tech support out saying they were in fact the liars. I did get a response admitting they “misread” and in fact did not observe what I clearly was showing. Did I get an apology….no. i was so mad that sat out of several wars and could not be bothered with trying to get donated troops. Other people in my alliance are having issue as well but can’t be bothered to report because I have posted my experience with tech support.

for what it’s worth, I seem to get all donated troops from ages lower than drone age. I seem to be able to get high level heavy tanks. I cant get what I want most of the time which is auto age helos. It’s possible that high level mortars or some filler troops cause issues As well