Losing Medals

[Slimpiej]

In the past 3 weeks i have had multiple unexplained drops in medals. these medal drops vary between 60 en 25 medals. I have already checked all my defence and attacklogs but cant find any reason why this is happening.
seeing as i barely gain 1 medal each time i attack a player this gets really frustrating.

 

[Hong Kong Army®]

i have had the same problem and have contacted the cs but they are doing nothing but ask for my patience. But somehow i figure out a possible reason for this bug: there are 30s before each multiplayer battle starts and if you just quit the battle instead of attacking after the 30s pass, you will get 39 medals loss after u login next time. This happens to me each time and I have told the cs about this but still no improvement nor compensation to me! Hope this helps you

 

[Slimpiej]

I also contacted cs and they told me the following:
We understand and agree that losing medals is drustrating, and believe us when we say that it bothers us too. We want to inform you that these particular instances(loss of medals) are caused by attacks from your village (Players that were disconnected during an attack). The medals that were lost are from the total amount of damage that the attacker has acquired before they were disconnected from the battle (Against your village) causing your medals to decrease (equal to what ever the damage the Attacker has gained before he was disconnected).

 

[Hong Kong Army®]

I dont think this is the case for me because the medal drop issue happens when im online so there could not be an attacker able to attack my base. Moreover, the medaldrop each time is -39 which is exactly the same as the medal gain or lose from battle for me which is +1/-39. Indeed, I have tried intentionally quitting the battle and the mysterious medal drop immediately follows.

 

[Mythic]

i have had the same problem and have contacted the cs but they are doing nothing but ask for my patience. But somehow i figure out a possible reason for this bug: there are 30s before each multiplayer battle starts and if you just quit the battle instead of attacking after the 30s pass, you will get 39 medals loss after u login next time. This happens to me each time and I have told the cs about this but still no improvement nor compensation to me! Hope this helps you

That's not a bug. The battle started after the 30s scout timer ended. (You don't get more than that to scout). Since you enter the battle, of course you lose when you hit quit without earning a star.
If you don't want to lose medals from scouting, make sure you find the next base before 30 s expire.

 

[Hong Kong Army®]

It should not be counted as a defeat as I have not deployed any of my troops. Besides, there is no record in the attack log AND im 100% sure that this did not happen before update in the past.

 

[ELITE JAG]

That is a dishonest and ignorant response from a CS representative who either doesn't understand the issue, or simply doesn't care.

 

[ELITE JAG]

This is a major issue in the game. Does anyone know who replaced Ironangel? He used to pay attention to this kind of major glitch and highlighted it to Nexon. Anyone minding the store nowadays?

 

[Scots Guards No 1]

we have all sorts on names in CS now i have had at least 4 new ones in the last week, they must have so many complaints they have hired new ones, i have now lost 48 medals overnight that i won on defence but not adding to my total , lost mercenaries overnight, lost Stars in 4 Wars to the twirly wheel thing, bugs bugs bugs, and still no new recruits either, never has a game been so buggy, fix it nexon you appear to be making it worse

 

[Ravenlord]

That's not a bug. The battle started after the 30s scout timer ended. (You don't get more than that to scout). Since you enter the battle, of course you lose when you hit quit without earning a star.
If you don't want to lose medals from scouting, make sure you find the next base before 30 s expire.

If you don't deploy any troops you don't lose anything - at least, that's how it used to be and should still be. ( I agree with Hong Kong Army)
I've also had 2 losses (-38 & -39) and I got the same message from Seraphine : it happens if you're being attacked and the player has the battle recorded as a win before they close or crash.

I've done some experimenting and can confirm this: If you scout a base and the 30sec timer runs out and you enter the actual battle timer - if you don't deploy any troops you can quit the battle and not lose anything. When you return to your base everything will be as it was. HOWEVER, if you then log out of the game, when you log back in you will have a loss of medals - the same amount that would've been showing as the -XX number of medals from that last battle.

HOWEVER however - if you don't log out after that first quit and scout another base - and win or lose - you medal loss or win will NOT record the loss from the first quit.

So my advice is: if you get sidetracked & the battle timer goes into the actual battle and you quit then ALWAYS scout another base and attack - before you log out of the game.

This must be a bug because it only happens if you quit once then log out.

So @ Seraphine - can you please confirm?

 

[Danix den Andre]

Battle timer goes off-you lose, learned it the hard way

 

[Ravenlord]

Received this from CS today:

[FONT=&quot]''Bsically, not deploying of troops nor tactics will not result to a defeat regardless of the time. Even if your time runs-out w/o deploying anything, you should not experienced loss of medals, or in other words "Defeat".[/FONT]​

[FONT=&quot]However, to give some insight in regards to this matter, this issue arises after the recent update. What we can assure you as of today is that, our developers are already aware of this issue and we are dedicating our full efforts to bring back the feature, or rather fixed the issue.''[/FONT]​

 

[Hong Kong Army®]

Thanks for the information Ravenlord