Status of chat repair

[TinSoldier]

*** UPDATE ***

Monday, June 11th, 2018 - We have added an new fix to chat to prevent old messages from bubbling up to the top of the thread. While it is far from a flawless system, chat should now be back to the same level of functionality now on the new system. We will continue to monitor this closely for any lingering bugs and issues.

Thank you again for all of your patience as we worked through this to update our chat system.




***ORIGINAL MESSAGE***

Earlier in May we rolled out a new chat backend system in Dominations in the hopes of fixing a number of long standing Alliance chat bugs and provide greater stability and performance in chat.

Unfortunately, as players reported--and we see in our errors logs--the update came with its own set of bugs and issues. Since the roll out, we’ve been debugging errors and deploying fixes as quickly as possible, and we know we still have more to do to get Alliance chat and all the supported chat features back into a reliable, steady state. Here’s what we’re working on now:

• Some player names displaying incorrectly
• Unable to donate troops
• incorrect donation cap or able to see negative numbers for troop donations

In order to create better transparency and let you know where we’re at with fixes, we will update this thread going forward with any chat changes. We know that requesting donations and communicating with Alliance members during this time has been more difficult than usual, and we thank you for your patience as we take the necessary time to ensure making the right fixes for Alliance chat.

On a more more personal note, I'd like to thank Hobbit Zombies, Illuminaughty, and RABBITT EMPIRE for allowing me to pop in and out of their Alliances over the past week as we look at new fixes.

In non-chat related news, the newest DomiNations update is available! The ‘Treasures of the World’ update contains the Museum and a number of bug fixes and improvements! (You can read more about it here.) Updating DomiNations will not interfere with (or fix) Alliance chat.

Thanks!

 

[Tsamu]

Not exactly a new issue. I've had this issue for 2 years on one of my devices (Asus Zenpad 3S 10). Closing the game usually fixes it for about 30 minutes. My other devices (Lenovo Tab3 P8, Samsung Galaxy S7, iPhone 6s) do not have the problem, so it is probably some interaction between the game and the OS, and the how the device's on-screen keyboard implementation.

I'm not saying this isn't an issue, but I've learned to live with it. It would be nice if it were fixed.

 

[Vixen]

TinSoldier update please - this is worse than ever?

 

[Vixen]

chat still broken....

 

[SiuYin]

It is very slow open chat channel now

Chat getting worse

 

[TinSoldier]

Chat repair is still an ongoing effort.
We have done a few things in our test environments, but we are trying to ensure we don't add further chat issues with the repair. We've gone through a few iterations, but haven't had anything to announce about a fix yet.

I apologize for the ongoing delay with old requests bubbling to the top of chat. Thank you for your patience.

 

[LordAnubis]

Please keep us updated more frequently so we don't feel the need to light up the forums.

 

[gvanca]

challenges bug

In this game there are so many bugs.I am tired. In fact there is no chat.Before you can't write now you can't use challenges because don't disappear and the writing is always bottom.This is very uncomfortable for us.How many centuries do you need to fix chat bugs?Fix it as soon as possible otherwise you the lost players.We are tired

 

[WarLord]

What Is Taking Sooooo Long?

Chat has been messed up since the last update and is getting worse. Our Alliance Chat has 6 Challenges that won’t go away. How long does it take to provide a chat that is stable and works?

 

[LordStark263AC]

Ikr, I mean how long does it take to fix World War matchmaking?

 

[Spaceboy]

Fine that you did some testing, but now deliver the fckin patch. What can be worse ? The longer you wait, the angrier your customers will become. You have to deliver to lower the pressure... There will be other bugs anyway that you didn't see. You can test for 1 year and still have new bugs after 5 min...

 

[No Angel]

Ha!
Upvote for everything about broken chats and stupid matchmaking!

 

[No Angel]

Upvote for anything about broken chats!

Anyways, maybe there is a change in dev team members, so they are still working hard to get this together?! Just my speculation

 

[mkm1g15]

In other news, Marco Polio still sucks

---

Malcolm
Rogue Pirates

 

[TinSoldier]

A fix for this is still being worked on. Again, i must apologize for the long delay with the chat bugs.

Our chat is built on a legacy system. The fixes that had gone in with this release were meant to provide more long-term stability on both your end and ours.

We are putting future fixes through a more robust testing system to we know more certainly how it will perform at scale.

I'd like to thank you all again for working though the chat issues with us.

 

[Ravenstyx]

Lets add to the list of issues with this bug the issue of reoccurring issue of old friendly challenges that pop up and flood the chat and disallow what was said before to be read. Equally messages are disappearing after been sent. This reaps serious havoc with leaders like myself trying to relay direction in their alliances especially during wartime. This seriously needs to be a priority to be fixed ASAP as it seriously affects the morale of all members of any alliance.

 

[Vixen]

thank you .... can we have s time frame

 

[Spaceboy]

Thanks for the info !

 

[No Angel]

When?
Can't you revert it back to old version of chat module?

 

[Arminius]

TinSoldier

As a temporary work around your dev team could simply add a cron job to regularly either delete or update all challenges, which are older than 24 hours.

Delete, if you do not want to keep the data for statistic reasons in your database.
Or Update if you want to keep the data. With the update simply set the timestamp of a > 24 hour old message to older than one week so that it disappears from the chat after being refreshed.
Both changes could be made directly on your database server without changing the client.

It would help us a lot.

Rgds from Germany,
Armin

 

[Tsamu]

TinSoldier ,thanks for the daily progress reports. Could you update your original post rather than creating a new message each time? Then we don't have to hop to the last page and search.