To whom it might concern at Nexon:Fool me once,shame on you.Fool me twice shame on me

[Tower]

Nb4powerup - seriously you guys need to do something! The crashes never ends and the in game CS is seriously starting to "beep" me off. I have several crashes every night and CS tell me to check my wifi and restart my device. Sometime they give me 100 crowns which is almost an insult based on time and money Ive spent on this game.

I have an iPad mini, seriously strong wifi and I restart my device every 5-10 attack because your seemingly incompetent engineers and medieval servers cant fix the problem.

20 min ago I had another crash. Had just restarted the device - checked everything - but still it crashed in a critical WW battle

 

[Quovatis]

Yes, the most insulting part is CS always blames you and never takes responsibility for themselves. It's not our fault Nexon, it's you. Suck it up and admit it and stop treating us like clueless idiots.

 

[Nakfarfar Titi]

What about fool me everyday?
*Crashes car into Nexon office*

 

[Nb4powerup]

Hi! I've spoken at length on this issue many times. Support's replies are meant to troubleshoot the issue starting with the basics, the device and/or network. After that, they start checking other aspects of the issue in order to find what might be the main contributing factor for the crash. When you take a car to the mechanic and tell him your having electrical problems, he doesn't cut your ride. He starts by checking the battery. Support works in much of the same manner.

 

[Kaiser Shag]

I wrote 2 or 3 messages to the support adressing more than 1 problem, everytime 75% of my message was just ignored and I've never got an answer ...

 

[Quovatis]

A better analogy is taking a car to a mechanic for known recall work, but they start by checking stuff that they know isn't the problem

 

[Manifesto]

That's a good analogy Quovatis

 

[Navalis]

I realize I am not a hard core player but I DO get in an hour or so most nights (plus short sessions throughout the day) and longer playtime on weekends. I cannot recall having crashed once in the past month (or longer) be it wifi or 4G. I do get the yellow circle on occasion but that is rare.
I play exclusively on an iPhone 6. No complaints here.

 

[Cobra]

NBpower, ur response above is not quite accurate. Yes troubleshooting starts from the basics. However my experience with your CS team is that they never move to the next step. I have repeatedly opened problem reports on crashes, the only response I get is look at the Internet connection, look at ur device. Then the ticket gets closed. I do not see a progression to the next trouble shooting steps.

My crash reports always tell CS my internet connection is good, and my device is an iPad Pro, 32G with 5 M of Ram. I tell them what I was doing before the crash. CS never looks at my previous crash reports, and always provides me with the response I documented above.

It appears ur CS team has given up, probably due to overwork and frustration.

It would help everyone if ur CS and engineering team provided a regular update on the crashes until the problem is fixed.

BTW: Nexon / BHG will never fix the crash problem if they always blame the crashes on poor internet connections and old devices

 

[Tower]

I play Domination in the evening after the kids are in bed. Before the kids go to bed, they are usually using 2-4 devices streaming all kinds of things from the net. Not once do they have a crash or a "circle of doom". Then when the kids go to bed and I got the WIFI all by myself and I finally get some Domination time (before my wife says; enough for today)... The game crashes completely minimum 2-3 times during a 2 hrs game session (at least 10-15 min of that play time is wasted on "preventive measures", i.e. restarting the device since CS tell me this will miraculously fix the problem and the Circle of doom is becoming so common that it is like a part of the game graphic.

 

[Sheldore]

They just don't have the server horsepower to support their game. I am sure they can spend more money and pay for more servers but that would cut into their profits. I can see the idle kick time being cut to 1 minute to free up some server load if they don't pony up some upgrades to their server system or the company that provides their servers.

 

[maggiepie]

Hi! I've spoken at length on this issue many times. Support's replies are meant to troubleshoot the issue starting with the basics, the device and/or network. After that, they start checking other aspects of the issue in order to find what might be the main contributing factor for the crash. When you take a car to the mechanic and tell him your having electrical problems, he doesn't cut your ride. He starts by checking the battery. Support works in much of the same manner.

This is laughable, and completely untrue. I've reported many crashes and CS's usual first response is to blame me. In fact, even when moderators post in the forum that the SERVERS are having severe issues and that we should contact CS if we're being affected, CS still blames
me. I am very rarely compensated and it's usually only if I attempt to escalate things- which shouldn't be the case.

A more accurate analogy for dominations CS would be I take my car to the mechanic due to issues (perhaps a recall) and the mechanic says it's actually an issue with me not inserting my key or maybe something wrong with my foot- then promptly removes me from the premises, refusing to speak with me further. Or maybe he suggests I'll just never have luck with this car and I should just cut my loses and give up on it completely.

 

[Glacier]

Easy now people, telling the truth will get this thread locked down and closed!!