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Video and video retrain issues on iOS since update

Fatfinger

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Aug 15, 2018
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Myself and a lot of alliance members are having issues not being able to play videos and get the video retrain on iOS post-update.
Typically videos show black screen but with sounds playing in the background requiring force closing game to reset. I have the game loaded on an old android phone and have no issues on there. Please look into this as losing the video retrain ability is a real killer.
 

Gemelle

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Feb 15, 2020
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Agreed. Retrain is not possible due to black screen videos. Also daily videos are also glitchy. I can watch ONE, if lucky, then the rest are black screen.
 

Mikus2

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Feb 15, 2020
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I have the same very annoying issue. Screen is black but sound continues on a loop. Sick of having to restart the game. CS no help. Is this even being looked at. Ruining the game for me (IPad pro)
 

Cleox1

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May 3, 2016
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Yes ! having the same problem with retrain and daily videos on my iPad. (Industrial Age account) CS not helpful at all. But my Space account on Android is working fine
 

angry.james

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Feb 17, 2020
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Hi, I had the same problem, but I found the solution and it's very simple. You have to delete the app and reinstall it. At least that worked for me and I watch the videos without a problem. I hope it helps you.
 

Kellett

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Mar 8, 2017
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Deleting and reinstalling didn’t help me. It’s not just iOS. The android plays videos more often but still has bad periods where it doesn’t work. iOS has stopped playing videos completely for me. Black screens everytime and cannot retrain after wars or attacks.
 
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