2,500 crowns for $0.99

[kosno]

finally commented someone who benefited from the special offer. you aquired the crowns with a legal purchase not with hack or cheat. i dont see any reason why you should give those crowns up. as well no one has the right to take them away from you. also nexon has no legal requirements to compensate anyone who didn't benefited of this mistake. (which I wish they do as I wasn't in the right time in right place otherwise i would have deffinetly taken advantage of it). obviously I am jealous that you and others have the crowns and I don't however I hope you will enjoy them as I would have if I discovered the screw up on time. it's time to move on for everybody as this issue was resolved the moment the price was corrected. nothing else is going to happen in this matter. if nexon will come to a decision to make some sort of act of goodwill I would be pleased but if they dont I wouldn't be even disappointed.

will keep a close eye on the crowns store from now on in case this will happen again

 

[Radzeer]

The lack of communication from the developer side concerning the issue is astonishing.
It is an insult to the most supportive part of the player/customer base - namely to those players/customers who paid considerably the major part of the paychecks of the company.

Instead of making sure that these customers are kept satisfied or at least informed about their options, Nexon chooses to put their heads into the sand and waiting till they leave for good...

Errors/bugs might occur, but the way how Nexon handles them is currently -I cannot really help myself - the 'best practice how not to do it'

 

[Manifesto]

When something similar happens in another industry, it makes for good arguments on each side:

https://thepointsguy.com/2015/02/do-airlines-have-to-honor-mistake-fares/

This certainly makes for interesting reading but if Nexon does nothing then they are effectively honouring the .99c deal, which some would say is the honourable thing to do. Taking unused crowns back would be the equivalent of the airline only flying people part of the way because they only paid a small portion of the intended fee.
Asking Nexon to give something to the majority who weren't affected would be like asking the airline to discount all the other regular paying passengers.
However, I wish anyone the best of luck in your fight.

 

[T4TiFooS]

Not only the next update but the rest of the entire 2018 year!

 

[MSS-Gaming]

This certainly makes for interesting reading but if Nexon does nothing then they are effectively honouring the .99c deal, which some would say is the honourable thing to do. Taking unused crowns back would be the equivalent of the airline only flying people part of the way because they only paid a small portion of the intended fee.
Asking Nexon to give something to the majority who weren't affected would be like asking the airline to discount all the other regular paying passengers.
However, I wish anyone the best of luck in your fight.

Comparing in-game progression of months to years to a single flight is a bit unfair. Even ignoring the competitive aspect of the game, this is more like moving into a new house that you bought for $200,000 and finding out that your neighboring house of the same value was purchased last night for $10,000, without being placed on the open market. Not to mention the reduction in the value of your house because if you know how property values work, you'd know that a property's value is based on recent history of sales within the same area.

 

[Festivus]

So yeah, jealousy. Exactly as I thought.

 

[Imaera]

I don't think there is something to be done in this matter. If you buy a fridge at a much lower price than normal, nobody will come to take the fridge from your home, because the seller changed his mind about the said price.

 

[MSS-Gaming]

So yeah, jealousy. Exactly as I thought.

Is it jealously for a group of customers to want to be treated the same way as other customers by a service provider?

 

[MSS-Gaming]

Honestly at this point I think an advertised limited time 70-80% off crown sale on both platforms would be their best bet to restore some goodwill amongst the player-base.

 

[Quovatis]

I really can't think of a fair way to handle this. If everyone who bought the crowns never used them, then yes, it would be easy to just refund everyone and take the crowns. But since the vast majority have already spent at least some of those crowns, it's very tricky. If you had existing crowns before the purchase, who's to say you didn't use those crowns first when you crowned a research? Unlike an airfare ticket, the 'product' has already been used, and it's impossible to distinguish between previous crowns and the mistake crowns once they are mingled together.

The only fair solution I can think of is to roll back EVERYONE to the time prior to the mistake. Refund all crowns, reset all research, and start again as if it never happened. If they did that immediately, it would have worked, but too much time has passed now for that to be an option.

So I don't think anything can, nor should be done at this point. They screwed up big time, and didn't act fast enough to correct the situation. Too much time has passed now, and there is really no fair solution.

 

[Landsknecht]

There IS a simple way: sell 2,500 crowns for 99 cents for 24h to all players!

 

[yemen]

But if you ordered one online at an incorrect price, they might cancel the purchase, give you a refund, and never deliver it.

You can say it is already delivered, but with digital goods in a game world completely controlled by Nexon, there is no sense in which they cannot roll back the sale.

And not trying to start a legal debate. Just that the have the power to do that if they choose to.

 

[Manifesto]

Comparing in-game progression of months to years to a single flight is a bit unfair. Even ignoring the competitive aspect of the game, this is more like moving into a new house that you bought for $200,000 and finding out that your neighboring house of the same value was purchased last night for $10,000, without being placed on the open market. Not to mention the reduction in the value of your house because if you know how property values work, you'd know that a property's value is based on recent history of sales within the same area.

I'm not comparing months of progression with a single flight, I'm comparing a single incident with another single incident. I love the way you use selective criteria to justify your 'cause'.
Sorry but this still sounds like a case of ''I'm p!ssed because somebody got a better deal than me''. (@Festivus put it more succinctly!)
I've just seen a new event with stables at 40% off. I started a stable upgrade 2 days ago at full price. By your reasoning, and the reasoning of others, I should be going to Nexon and asking/demanding a refund of the extra 40% I spent because I had the misfortune of missing out by 2 days.
You hear that Nexon, I'm coming for you!

 

[Manifesto]

ONLY if the different treatments was deliberate.
Was it?

 

[Manifesto]

That would be fraudulent. Regardless of the mistake, Nexon has to honour the deal.

 

[MSS-Gaming]

I'm not comparing months of progression with a single flight, I'm comparing a single incident with another single incident. I love the way you use selective criteria to justify your 'cause'.
I've just seen a new event with stables at 40% off. I started a stable upgrade 2 days ago at full price. By your reasoning, and the reasoning of others, I should be going to Nexon and asking/demanding a refund of the extra 40% I spent because I had the misfortune of missing out by 2 days.
You hear that Nexon, I'm coming for you!

Not all incidents are the same, the term "incident" is not all encompassing. Just as how you might not mind it much if someone stole your pen, but you'd be pretty pissed if someone stole your pet. In this example you are faced with two incidents of theft, same action but different weight to each situation.

Again the two things you are comparing are completely different in that Nexon won't stop you from using this upcoming discount. On the contrary, they have advertised the discount for all to see ahead of time and the offer will be open to everyone for the duration of the advertised length of time.

 

[MSS-Gaming]

Intent is what some wouldn't mind knowing, the result is what everyone will have to live with.

 

[Manifesto]

Ok, you win. I do remember saying that I upgraded BEFORE the event was announced but you win.
Enjoy your blinkers.

 

[S_How]

Imo terrible for the game if they do so. 1) flooded with ptw bases, non spenders will not be able to compete. 2) Nexon will probably never make money again as even moderate spenders will have crowns for life for 95% off the normal rate.

 

[MSS-Gaming]

That doesn't change the fact that the discount will be available to you the same as everyone else once it goes into effect.