4x crowns offers for AFK arena denied while I made the in app purchase!!

[oddin]

There was this offer where you make an in app purchase and you get 3400 crowns in dominations.
I made the purchase and I got an error related to network, so I waited 10 mins and retried. After a while, I checked and I had not received the crowns.
I checked the google play purchase history and showed that both transactions were completed succesfully.

I ask for a refund for the second transaction and leave the first as is. They denied me the crowns!!
I opened a ticket and its been 4 days now and no progress is made at all.

I bought a small package from AFK arena for 5.49 and It was the first time I installed this game. I should have gotten the crowns without any other question and I provided all relevant proof in the form of screenshots. Yet nothing is being done!

Can anyone help? Any ideas?

 

[LordStark263AC]

An update on my Game of Thrones game.
I received everything as soon as.

Normally it's takes a couple days and a heap of e-mails for them to get their a#*es in gear. To my surprise crowns were there within minutes.

Don't really wanna say thank you Ironsource, they have a bad history of ignoring customers.

 

[TinSoldier]

Glad to hear these offers have worked out for some. It may take some time for the series of interactions to make their way through the 3rd party participants. I appreciate your patience.
/Closed