Alliance Level Reset

[TinSoldier]

Hello Leaders!

Over the weekend, we encountered a server error, and observed a number of Alliances have been reset to level 1. We began investigating the issue, and are working on getting a fix out to all of our Alliances.

We will update this thread as more information becomes available.

Thank you for your patience as we correct this error.

*** UPDATE (18:15 UTC 10/16/2017) ***
Alliance levels are being restored, and affected Alliance members are being messaged directly in-game.

Thank you for your patience!

*** UPDATE (10:45 UTC 10/16/2017) ***
Some Alliances are reporting not seeing their levels return yet. Please contact Customer Service so we can track your Alliance's level restoration properly.
Thank you!​

*** UPDATE (14:00 UTC 10/17/2017) ***
We have assembled the updated list of Alliances that are still reverted thanks to your reporting and an internal investigation. We are working to restore levels to all remaining Alliances.

Thank you for your continued patience as we work to restore your Alliance Perks.​

*** UPDATE (21:30 UTC 10/17/2017) ***
Alliances are being restored to their correct level. We are spot checking Alliances to ensure Alliance Perks are again being counted.
Thank you for your additional patience and understanding as we sorted through this issue!

 

[Quovatis]

Will there be any compensation for those who had activated premium defense/offense buildings? It would be almost a sure loss if we had searched for a war as perk level 1, as that would be a severe disadvantage to a level 8 alliance. Thus, these buildings did not get their full natural use. Some paid with real money for these buildings.

I think we all know the answer, but I'm just pointing out another way players have been screwed over, yet again.

 

[mkm1g15]

Hello Leaders!

Over the weekend, we encountered a server error, and observed a number of Alliances have been reset to level 1. We began investigating the issue, and are working on getting a fix out to all of our Alliances.

We will update this thread as more information becomes available.

Thank you for your patience as we correct this error.

Finally, thank you TinSoldier At least, you responded.

 

[Tsamu]

TinSoldier Thank you for acknowledging the issue. Many alliances have stopped warring until it is fixed, mine among them. My allies are getting antsy. Can you give us any idea when we will be restored to our previous level?

 

[Aeddgar]

hi.
my alliance was down from level 5 with the update, and yesterday from level 3 again.

 

[Bobby lucky]

hi, it passed more than 48 hours!! I checked many alliances backed on their previous perk kevel,but we still didn't!!
Lucky Fighters: the friendly and serious players

 

[Dr_ICU_D3AD]

Still waiting for the alliance reset to be corrected.... waiting for correction before next war.... Please keep us posted on expected time delays. Thx

 

[Tsamu]

I got a message from CS 1.5 hours ago that my alliance "should already be back to their correct level, or will be very soon". Well, we're not. Anyone else who isn't please leave a message here.

 

[Tsamu]

3.5 hours now, and still not restored.

 

[chris.dominations]

We have still yet to be restored as well.

Rocky Mt. Army

www.rockymountainarmy.com

 

[Boss99]

Same with us "No Limits". Still stuck at level 2, because we won our ongoing war due to lots of tactictroops.

 

[NoMem Wilson]

Still have not been reinstated to level 8. Lost a war so we could at least enjoy the level 3 perk. It is such a nice perk
5Killaz

 

[sulbin]

"GA Hunters" dropped from Lv8 to Lv1

 

[Sjnk77]

We were lvl 8, dropped to lvl 1, than restored to lvl 7, however the lvl 3 perks are not working. TheAnnihilators is the alliance

 

[Mikar70]

Russian Wolves (#32 on top) reset level from 9 to 1. not yet restored

 

[Bobby lucky]

we got this message but nothing happened like u!!

 

[TheJackals]

Bombardier UK still waiting for our perk 8 to be reinstated !!! How long do we have to wait for ?

 

[Tsamu]

Bad Rabbits III still not restored. I contacted CS in game, only the canned response so far.

 

[Krieg]

TinSoldier , nothing have changed for The 1st Dynasty. We still nerfed from lvl 8 to 1. It has been more than 4 days now without been able to go to War. When will you solve this?
i had a BS, that I bought and lost. Will us be compensated?

 

[zeltum]

still waiting. its been nearly 4 days. many players in my alliances are giving up with the message that they have had enough of this b/s. they were spenders. the people who pay your wages. you tinker with the game, make changes without testing properly and then screw it up completely and go into hiding. Give us a truthful proper update on when this will be fixed