I was forwarded from customer service to this thread. Although I think our issue is a severe bug and not appropriately placed in general discussion, I will describe the problem here again. I still have not given up hope, although I do not feel that currently somebody in charge really tried to understand the issue we are suffering from.
With the latest release matchmaking is not working for us anymore. I will try to describe the issue as good as I can and I would be very happy if you take my observations serious.
Please don't copy paste parts of the in-game manual here, I did read all of that and I'm well aware of how it did work in the past and also how it ought to work by design. I know about the calculation of strength and I know, that the pool of potential opponents widens and it is more likely to get a hard opponent if the waiting time is progressing. But this does not match, what we are observing since the latest release.
Description of observations:
In all our world war history we got more or less well-balanced matchups: We started a new world war, the search ran for some minutes up to some hours until we got our opponent assigned. All fine so far. We are a good organized group with 100% participation and well-designed bases, so we could win a lot of wars although some had been very demanding. Also, we lost some wars to even better alliances.
Until Patch 5.7. ...
Since then, we always are matched INSTANTLY WITHOUT ANY notable waiting time for the war search! It appears, that there is no search run at all. The result is, that we get an opponent which is FAR OUTMATCHING our composition 90% of the time. We are well aware that this issue is not current for all alliances and appears to be specific for us. Our main alliance e.g. still has waiting times after starting the war search, although they also have issues with the match making, I think these are not similar to our problem.
Please see our war history and your logs. A great example is the current war.
My alliance is: Bad Rabbits II (15.733 Glory)
Some members of our alliance have already paused playing this game and if the issue will not be recognized soon, I think more will follow and even quit once and for all. :/