No Alliance Text in Chat Window

[Reyarch]

Hi, I've temporary left my alliance to talk with the leader from another Alliance. No text were on their chat window, so I left after a few minutes. When I came back to my alliance, there was also no text on the chat window, weird coz it was working fine before I left.

Edit: It's fixed now, thanks CS!

 

[Guest]

We have an ongoing issue with a small number of accounts. If you've submitted a CS ticket, we have you on the list to fix!

 

[Reyarch]

Yup, I sent one yesterday but I didn't receive the automated reply from support@nexonm.mail.helpshift.com so I resent another one just now and I believe it is there. Thank you and I hope this issue is addressed soon!

 

[Reyarch]

We have an ongoing issue with a small number of accounts. If you've submitted a CS ticket, we have you on the list to fix!

Hi Ironangel, I appreciate your job here on the forums. Unfortunately, my alliance chat hasn't been fixed yet and I'm not 100% sure if I'm in the list of players where this issue shall be fixed. I sent an email to Customer Service and I also used the in-game contact us, however until no, nobody has replied. I just wanna make sure that the issue on mine will be fixed too, thanks!

 

[ThaBoss]

I have exactly the same issue And got it in the same way: Travelling between several alliances end suddenly I got a blank chat box. I submitted this to CS 24 hours ago And received an amateur solution to delete the app And reinstall it. I did it but of course this didn't help me at all. Afterwards I reminded CS many times it was not resolved but no response anymore! Very frustrating!

 

[Corriba]

same problem i have since 9th august i opened ticket nobody returns my mail since 13th of august

 

[Reyarch]

I believe Nexon M is aware that this issue is affecting a lot of players and my guess it that they'll rollout a fix to all players whether they were affected or not so that it would fix the problem for even those who didn't file a CS ticket. I'm just assuming this because of their reply to me in the CS conversation.

 

[Dabulls113]

I've been waiting for 2 days now still hasn't been fixed.

 

[Dalaimama]

I submitted a ticket 3 days ago and still haven't received any acknowledgement that my ticket is under review. Honestly I'm not even sure I submitted the ticket correctly. I did it through the game, under contact support.

 

[Nuten]

Same problem

 

[Hunter Killer]

Me too, I submitted a ticket in-game, please fix it asap, this is completely removing the use an alliance...

 

[Tickling]

I'm having the same issue myself after switching alliances. I submitted a ticket last night and haven't received a reply yet, but it's the weekend so no reason to fret.

 

[Reyarch]

There we go. By the way, are there any iOS users experiencing this? Or is it an Android-only issue?

 

[Reyarch]

Hi, kindly check my post below and check the screenshot, if you have a screen similar to that, I believe you have done it correctly.

 

[Hunter Killer]

I am on iOS (iPhone 5s). I already had the village swap bug 2 months ago that they fixed after one month... Hope it'll be quicker this time!

 

[13utterfly]

me too
my game name same like my forum name : 13utterfly
please fix this asap, so annoying

 

[Reyarch]

Let us all hope for the best in the scheduled maintenance this week:

https://forum.nexonm.com/forum/nexo...0-scheduled-maintenance-8-19-2015-4am-8am-utc

 

[Luckyroll4]

I've been dealing with this issue for a couple weeks now too. Happened after moving alliance's. Opened a ticket and got generic response to uninstall reinstall game which I tried. Yea lets hope the maintenance works!

 

[Gabriel Arias]

I have the same problem!

 

[Hunter Killer]

My account got fixed last night after having raised the issue over the week end. So I'm quite impressed with the quality of support in that instance. Hope everyone gets their fix soon!