In all fairness: technically, it was the publisher that stated through the forums that they will do something about it. The developers, that would be Big Huge Games.
A useful distinction to keep in mind.
Although it is possible, if not highly likely, that they (BHG) check this forum from time to time, I don't think I've ever seen any dev actually post anything.
Theoretically, one would think that with actual feedback regarding the game development, Nexon M is simply the messenger.
Also, it probably couldn't hurt to consider the option that on weekends, this forum may see reduced (if any) Community Manager activity.
Business days vs. weekend and all. : )
Just some thoughts, hopefully the CM's care to respond.