• Leonard Smith Discount Error
    We are aware of the Leonard Smith Event discount not working properly for players. We will reactivate the event once we correct the issue blocking the 15% Discount.

'Unable to retrieve a video at this time'

Scott_36

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For the past few weeks I have been getting the message 'Unable to retrieve a video at this time' from time to time when using Daily Rewards, Market Place & Retraining my armies. The past few days I can not now get any video's. I asked customer support but they have misunderstood and thought it was just about crowns, which it is not. Is anybody else getting this problem or have a solution? (I am using IOS btw)

thanks
 

Scret

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I had the same problem for more than one year! The solution is to stop/ turn off the vpn- I have an iPhone XR
 

Tomik

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More than a half a year I get same message when trying to watch videos, so annoying. A lot of tokens from the free videos are being wasted just because you are not able to fix this. No free retrain is working anymore.

I am not using a vpn. If you say this bug is just too much for you to fix I might be able to live with that. Half a year is gone, lot of “fixes” had taken place but still no change 👍

Great job guys!
 

B like Big Bug

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Sometimes this problem is due to the limitation of Google services in some countries. But if this problem does not exist in your area, it could be a bug in the game.
 
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