Same can be said about you,
GWKdog; as all you do is post angry comments (as if BHG stole your partner in a previous life). It's clear you're a shill for Clash of Clans to spend all day posting negative forum feedback here. It's so obvious. I mean, so clearly true, right? Because an angry keyboard warrior such as myself said so!
But then again, you assume two similarly looking usernames must be the same person so what's the point. We aren't; instead it appears we're two people tired of the constant negative and unproductive commentary.
That said, yes, every company figures out why to handle PR and goodwill, including some posing as users in forums and social media. I think BHG does it incorrectly (e.g., should have given top 500 or so folks the Rosetta Stone legendary instead of simply deleting the Group leaderboard last event as their fix to the crash) but so it goes. Also the ninja TT is useless; stop giving those out as rewards for crashed attacks and such!
But if this VIP thing (btw, terrible name... should have used the likes of "Game Ambassadors" or "Beta Tester") is real (e.g., asks for community feedback by real users that know how to play the game) then that's a great step that many have begged for. I truly hope it's real and genuine. Also, without hope what do we have? Nothing. Don't lose hope
Fact is, many love the game and hope it continues, but realistically it's going to require community effort to keep it going.