War crash and score error

[Nathan Win]

This 4.0 update really made war worse for me and some of my alliance members. I never crash in war before, but after this update, I had my first one. After 30 seconds of war, the game restarted. I lost all my troops, generals, mercs, and tactics. Even the tactics that weren't used. You need to fix the stability asap.

Secondly, some of my allies and opponent are getting wrong war score. Some got 5 Stars and 100% and took a screenshot, but on war map, it's showing 4 stars and 98%. Where as my opponent has 98% but got 5 stars. This is major war error that needs fixing. We started the war before the update, but the attack day is after the update.

Also, want to add that the Korean characters in the battle logs are all distorted. On the war map, it's showing fine.

Ironangel Seraphine

 

[Radzeer]

Well, what can we do to divert the attention of the mods here? Start to write in harsh language?
Give us a word, mods, please - Is your developer team aware of this issue at all?

 

[ccfoo]

I got 5 stars in a recent war Attack and it showed the spinning wheel of death, followed by 0 stars!

I'm so angry! Please compensate and do something about this!!!!!

 

[Radzeer]

Bump as it is really critical. Please try to keep this thread up and running until it is an issue. World war being the only valuable feature of the game for many of our members and if it continuous to stay like this, we are quitting.

 

[S_How]

It seems as if this is actually getting even worse. Some of our best players are sitting on 0% defense losses this war. Tickets submitted for every case. Can you please respond nexon.

 

[S_How]

Bumping as we are still getting crushed by this error and problem. Horribly frustrating and normal support channels are not helping whatsoever.

 

[Radzeer]

I must admit, we did not have a spinning wheel of death in the today's war, contrary to the 9 cases 2 days ago. Maybe they did something...

 

[S_How]

I must admit, we did not have a spinning wheel of death in the today's war, contrary to the 9 cases 2 days ago. Maybe they did something...

No, they did not, it was just luck. Lol.

I have time to come chat on the forums right now because I just got another network error crash. So, since I now just lost 200k food, 2k oil to retrain, 18 resources items for the 3 blessings I had, 2hr for the 3 tactics I used, and a general gone for 24 hours.....I'll take this spare time to write on the forums and submit yet another CS case.

I have flawless fiber network and dozens of devices connected to wifi all of them rock solid and stable, and use probably 10% of my bandwidth. I work from home and am on VOIP and Lync sharing sessions constantly, and my Roku in the background streaming the news, none of which even experience a hiccup and all of which should be significantly more sensitive than a game. Yet I get a spinning wheel or network error message on Dominations. Of course just prior to this I used crowns that I purchased to get a few resources for tactics and speed my last bombers, of course all of that is lost too. And when I report it to customer service, they will first tell me crashes are related to memory on my phone. When I tell them I dont feel as if their automated message was a help, they will tell me the spinning ring and network error is a result of my internet connection. When I explain to them its not, they apologize and say they are continually trying to improve dominations and close my case lol. Same thing that every other person suffering from the network issues in my alliance experiences (many of which have it much much worse than me and have stopped playing all but trying their war hits to help the team).

In war, the same thing happens, but of course you lose your attack and stars dont reflect because the network disconnection happens but error message doesnt pop up until later, or at all.

Come on nexon, help us out with just a little communication.

 

[S_How]

Another war today, multiple attacks going through as 5* 100% victories on the players side, and then showing up under 100% and 2-4* on the war map. Nexon your lack of responses to this widespread problem makes it look like you are hiding from it or refusing to acknowledge it. I am sure its being worked on can you please just give us an update.

 

[slickwilly13]

I hope the game is patched soon. I was just kicked out of a WAR match that I should have easily won with 5 stars and I hope it doesn't cost us the war. During the past few days, the game has crashed 12 times. Not pleased. : (

 

[stari]

yeah every new patch or new event give us pain in a.. not sure why but developer make new bug every time

 

[judyville]

This bug has cost us a few close wars. 300 crowns doesn't cover the war loot we lose. I broke my crown buying draught to try and support this game I love. But love is a fickle thing folks. There are a lot of other games out there I play and pay money to. The more you frustrate me the less of my game spending money you will get. Time to squash this bug. All the special events are useless if you don't fix the basics.

 

[Sletteer1987]

It seems like every war we start now has the yellow connection circle when tallying scores. sometimes it will record 2 Stars but most of the time it doesn't show any stars. This is a joke many of our top players are getting sick of the issues and are planning on quitting after spending the time and money to get where they are today. Our members restart their devices and clear cache and scout before every attack now. Members have checked their connections and it is not that either. We have reported numerous times and there has been nothing done not even a bit of compensation for the hassle. This has caused us to lose a few 20v20 battles now. We were hoping with server maintenance it would help but unfortunately it seems to still be happening. I can say though this past war was a little less but still losing 4 attacks from your top 10 players that you rely on in a 20v20 is not good. Can we get some type of update on this issue please?

 

[Nathan Win]

We now know why there is a scoring error, and it is due to the crashing mid battle. The war battle still goes on in the player's local phone, but connection has lost to server. If we can solve this crashing/circle of death, we can solve the scoring error as well. My alliance still experience crashing and circle of death quite often. What's more frustrating is the circle of death. All the effort of getting the 5 stars turn in 0 when the screen load to the war map again. Please fix this with a new update fast, and make sure to do quality assurance first releasing new update. New update always cause more issues.

 

[Scots Guards No 1]

No Title

once again i got a great win in War 100% 5 Stars, then the whirly wheel of death rewards me with 2% No Stars, - anyone know how to fix this as CS do Not ?

 

[Nathan Win]

once again i got a great win in War 100% 5 Stars, then the whirly wheel of death rewards me with 2% No Stars, - anyone know how to fix this as CS do Not ?

Unfortunately, there is no fix. It's pretty much random as I believe this issue is with their server connection. The best remedy I can suggest is to restart your phone before battle, make sure your phone is not over heating, and play on a reliable network. Other than that, you pretty much have to pray it doesn't happy to you.

 

[S_How]

It definitely seems to impact people with slightly worse connections more than others, but those same people had zero problems until the most recent update. And it impacts people with great connections a ton too. Just had another hit in my alli go from 5* to a 9% loss. It's awful. And a person that I've never seen crash in a war attack before with a rock solid connection. 100% has to be on nexon's end with it happening so much and only after the most recent update. Nexon join our alliance for one war and you'll see multiple examples to troubleshoot, 100% chance of it happening multiple times every war.

 

[S_How]

Our most recent war yesterday was probably the worst yet. We had at least FIVE 5* reduced to 0-3 star wins, multiple network crashes. Our opponent had a 6 star win. When the match ends up 200-198 because of this, it leaves 40 disappointed people. Its getting harder and harder every war to explain to people why we should still feel confident its going to be fixed.

 

[Eddie F1]

I've only had it happen once a week or so ago, but every war at at least one or two in our alliance get clobbered by this bug.

I suspect it is part of the recent Force Quit fix in multiplayer and they've used the same code now for War, but as usual it's virtually untried and untested, after all they release updates with the wrong icons over barracks while troops are rebuilding and not notice.

 

[Sound of Silence]

Yeah, this is straight junk. Nexon, you know it is an issue. The fact that this started after last update shines light on the fact that it is on the game engine. The fact that it has not been addressed tells a tale of incompetence, and most likely you folks are on the downward slope of being in business. I have played other games that were shut down for this non-sense, and it is a **** shame that this one looks likely to follow suit. If you want to stay in business, 1) Trust your loyal customers. 2) Acknowledge the issue. 3) Communicate. 4) Fix it. 5) Never try to blame this junk on us.

 

[S_How]

We've been hit by this yet again, multiple times this war. Fantastic 5* hits being reduced to 0-2 stars. Nexon, help your community please. Or help us with some communication on what you're doing to help address this terrible issue. It happens to our team in 35-40 person wars, 100% of the time, without exception.