World War problems !

Kaiser Shag

Approved user
Joined
Aug 21, 2016
Messages
315
@Nb4powerup
@
DomiNationsVigiles

Hello,

I really would like to have a clear response to the following points :

1) Last week we did a war with my alliance Frenchparadox, we started doing our attacks, after this the war was canceled for us and we wen't back to the last screen of the previous world war. However it turns out that our opponents still could attack and thus we lost 501 glory ! A few players from our alliance contacted the user support, some of them got a response saying that we would get a compensation (heavy tank army in the stronghold and the ressources we would have gained). However it's been 3 days now and nobody received this compensation, what is happening ? I've contacted the support twice and everytime I get the same robot-like response "sorry ... asking for patience ... other questions blabla .." but no compensation, why ??

2) During this war we used coalitions, I used 3 at high level which means that I spent a lot of national trade goods for nothing ! Why don't you simply give us back the amount of ntg we've spent or at least a decent amount of crowns ?? in the same way why don't you give us back the 501 glory we've lost in a very unfair world war ??

3) 2 wars before we had an enemy stronger than us with high level nuclear age players were we could win only 50 glory but we lost it and lost 600 glory in a total unbalanced unfair war !! Combined to the war above this means we lost over 1100 glory in less than 1 week because of wars which were bugged or totally unfair, we had 19500 glory, now we are back to 18400, and it will be long to get back to the amount we had considering the fact that we have many wars which only make us win between 9 and 70 glory ... why can't Nexon just give us back the glory we shouldn't have lost ??

4) For the moment we lost so much glory because of these problems that we stopped world wars, waiting for better times, but how long do we have to wait ??

Even regarding all these problems which made us loose so much, we keep playing and we are asking just for one thing, a decent compensation for all our losses which include the promised items (HT army in stronghold + ressources), a help on the glory to get us back at a decent level and a fair amount of crowns which are really representative of what we lost. But most of all I really would like to have a clear and honest answer for every point above.
 

Dieguito

Approved user
Joined
Jun 16, 2017
Messages
4
We are in the same situation! we lost 615 PG in a war that we couldnt attack and havent received any compensation yet! and days goes by! totally unfair!
 

ELITE JAG

Approved user
Joined
Dec 8, 2015
Messages
146
You would get one if Nexon cared about its customers..

Several teams have been unable to find a war match for over 9 days now. And the CS folks can only respond with canned replies. They have no idea when the developers can fix this glitch. In the meantime, players keep abandoning the game.
 

Radzeer

Approved user
Joined
May 2, 2015
Messages
510
Instead of working on this issue they were banning accounts without any substance.
First they lock my AA account out of war, and then they ban my IA account (btw, on war planning day) for claiming Stag Lure acquired from Marco Polo.
This combined with the incompetent answers from CS makes me wonder why I still bother... oh, well
 

TinSoldier

New member
Joined
Jun 4, 2017
Messages
1,568
I am sorry for your frustration, Kaiser Shag.

Your alliance didn't receive compensation because your Alliance's wars were not interrupted during last Friday's reset. What I can do, is suggest awarding National Trade Goods for future outages, and investigate if CS is set up to award them.

Fixing the Atomic weights for some of the buildings was step one of fixing matchmaking overall. We will will have an announcement out about other matchmaking changes as soon as we have the changes ready!
 

danoples

Approved user
Joined
Jan 9, 2016
Messages
4
@TinSoldier

I'm not in Kaiser Shag alliance but we had exactly the same problem as they had and we also didn't receive any compensation.

As explained several times our war was interrupted only for our alliance (not for our rival) after World War Maintanence of Thursday 6/15 but before the reset of Friday 6/16 with 10 hours of war remaining.

During this time several users of my alliance contacted CS regarding this problem, but at this time we thought that the war had been interrupted for both alliances, not only for us.

It's really frustrating to see that you can't admit that this was a game problem that needs to be compensated as we lost resources, national goods, special troops and 615 Glory Points!
 
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