Hateful harassing player being protected by CS

[maggiepie]

it appears so. another easy way to deal with scum like this is switch your group to invite only. make em talk to a leader.

but wow cs epic fail

Unfortunately this is not the solution. Setting to invite only allows the harasser to continue their vile hate speech in the invite request. The only way for us to prevent it is to close our alliance from receiving any new players at all. This is unacceptable. We should not be punished for the racist bigoted harassing behaviour of a single player in violation of Nexon's terms of use. They should be punished. We also don't find it acceptable to let him lose on any of your alliances either. Why should any of us have to endure this when Nexon has policies in place against it?

 

[Michele Nx]

If I could thumbs down a response above I would happily do so, but since I can't, I will say this:

Some people try to excuse inappropriate behavior by claiming it is "just a joke" or "just messing with you" but that is not an excuse. No matter the intent, the behavior is wrong.

In this case, the person behind the account broke the Terms of Service and should be dealt with officially.

 

[maggiepie]

It makes no difference who it is. Racism, homophobia, and harassment is never funny and is never ok.

 

[maggiepie]

Thank you so much for coming out of retirement to stand up against this vile behaviour. Your support is so appreciated- as I appreciate the support of everyone here.

 

[maggiepie]

No one should ignore this behaviour- more people need to condemn it so that people are ashamed to say such abhorrent things.

 

[LordJestix]

I absolutely agree with you all. If a complaint is made against a player, with proof, regarding language that violates Nexon's terms of use then proper action should be taken. And the TWO CS 'game masters' that indicated we should handle the racist bigoted player on our own should be given better training as to Nexon's terms of use:
[/LIST] Players violating these terms should be subject to bans. I've seen bans for less offensive behaviour than this.

Ive been banned from this forum for simply stating i didnt think the company cared about us.

This players name is vulgar, i dont care if its not spelled right, the intent is for it to be vulgar. What he posts in chat is vulgar, racist, and bigoted.

Ive seen players get banned in a Super Cell game for this stuff. At least for the first offense ive seen them change the name of the player to some random default name, and give them like a 3 day ban. A continued offense leads to perma ban.

 

[TinSoldier]

Please accept my apology for Customer Service's handling of this situation.
I am unable to see how this language (regardless of context) could be taken as a joke.

I am looking into this player and to how CS came to this conclusion.

Again, please accept my apologies on behalf of the team.

 

[Butcherer]

Well I was about to add my support to this thread and say how appalling the language is but TS's post seems to have made that unnecessary. I have seen this sort of behaviour in the past, in other games, in many respects we are lucky there is no global chat feature in DN.

 

[LordJestix]

Please accept my apology for Customer Service's handling of this situation.
I am unable to see how this language (regardless of context) could be taken as a joke.

I am looking into this player and to how CS came to this conclusion.

Again, please accept my apologies on behalf of the team.

Awesome TinSoldier . Thanks for such a quick response on this matter.

 

[Nb4powerup]

I echo Tin's sentiment and apologize for how this was handled. I've spoke with the CS team and this matter will be addressed. Thanks everyone for the feedback as we try to improve our services.

/Closed