The toadies in this forum are unbelievable. Like small children who love mommy, get personally insulted by any slight sent mommy's way because mommy is perfect and never makes mistakes. I'm not saying every complainer, or even a majority of them, are right and that some aren't over the top and completely ludicrous. However, most tend to love the game like a parent loves an unruly teenager. You know what they're capable of for better or worse, you're well aware of their mistakes and the fact that they will inevitably make more, but you love them all the same and try to offer advice and steer them down a better path. If these complainers didn't care there's a world of entertainment options out there. The day the complaints stop will either be the happiest (because despite all odds the game is perfect) or saddest (because people finally got fed up and quit playing, and the game shut down) day in Dominations history.
This is the game's official forum. This is the place that everyone is directed to over any issues, great and small. People say ''mean'' things in the one place where we get even the slightest interaction with the people who run things? Boo hoo, my heart bleeds for the poor devs. Again, some complaints are over the top, insulting and completely impractical/absurd. Welcome to the internet. Over the years I've seen numerous complaints that also offer constructive criticism and actually doable suggestions in a helpful and friendly manner that aren't the least bit antagonistic. At best, those get a ''that sounds like a neat idea!''. 99% of the time they get the same reaction as an all-caps, incoherent and vitriolic rant, which is to say, nothing. You people act like this rancor just randomly appeared out of the blue instead of being slowly brought on by an often ignored and insulted player base.
I'm loving the new spin of ''become a developer yourself if you don't like it!'' ''It's their game they don't have to listen to you!'' No, they certainly don't but it's abundantly clear they don't play their game. So clearly they want to sell it as a product. If the devs get their feelings hurt by being called out by some of their most passionate and loyal( Yes, loyal. They're still here despite it all. Loyalty and being obsequious are 2 different things) perhaps they're in the wrong line of work.
By all means though. We've established that these folks rarely listen regardless of the tone of any posts or questions. So what, pray tell, would you have an upset and oft-ignored customer do to be the change they want to see? I know this may be tough to answer since the dev team and CS is clearly above reproach but let's think outside the box here.
Personally, I think they could offer more in-game survey and questionnaires. Sure, there's absolutely no way to prove that the results aren't being manipulated to get whatever answers the dev team wants. And going by most of what I see on myriad social media outlets there's a long-simmering lack of trust among the most vocal sections of the fan base. However, even the slightest inkling that fans' concerns matter could be the first step in the journey to regain that trust.