maggiepie
Approved user
- Joined
- Jul 13, 2015
- Messages
- 447
It appears innocuous enough: I was not given the discount for the latest high culture event. I was waiting for university research to conclude before upgrading that and the temple. The research finished about 15-20 minutes before the event was ending; however as soon as the research finished, all the discounted buildings went back to costing regular price. I went ahead with uni, but not the temple I also wanted to do. Then, with all my screenshots handy, I let CS know that the event was ended early for me, and that I'd like a refund of the extra gold I was charged.
Well, that was on the 26th, and to this date I still have no resolution. A major issue occurred yesterday where players games were rolled back accidentally- it appears that within 17 hours this very complex problem was resolved, and players compensated 1000 crowns. Yet, simply giving me back the extra 33% gold appears to be causing terrible confusion?
In fact, upon giving CS a little more detail on my mystery, they responded back, bizarrely, to tell me to please continue to be patient because if they tried to fix my problem (you know, the tiny gold refund) too soon, before uncovering the mystery behind it, well, it could have catastrophic game altering repercussions. Ummm, ooookaaaaay?
Here's the screenshots of the conversation, for your amusement:
So, what do you all think? Anyone else experience this? Or is it really just my game that is destined to destroy this universe? Care to not weigh in on this one, Nb4powerup?
UPDATE: You'll all be pleased to know my issue did not bring down DomiNations! I did finally receive my refund (on September 30th)!!!
Well, that was on the 26th, and to this date I still have no resolution. A major issue occurred yesterday where players games were rolled back accidentally- it appears that within 17 hours this very complex problem was resolved, and players compensated 1000 crowns. Yet, simply giving me back the extra 33% gold appears to be causing terrible confusion?
In fact, upon giving CS a little more detail on my mystery, they responded back, bizarrely, to tell me to please continue to be patient because if they tried to fix my problem (you know, the tiny gold refund) too soon, before uncovering the mystery behind it, well, it could have catastrophic game altering repercussions. Ummm, ooookaaaaay?
Here's the screenshots of the conversation, for your amusement:
So, what do you all think? Anyone else experience this? Or is it really just my game that is destined to destroy this universe? Care to not weigh in on this one, Nb4powerup?
UPDATE: You'll all be pleased to know my issue did not bring down DomiNations! I did finally receive my refund (on September 30th)!!!
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