Unexplained medals losses

[Ravenlord]

I posted something about this in Bugs and Known Issues but thought I'd reach a wider audience in here.

I've recently had 2 separate losses of -38 and -39 medals with no records in my logs and no known crashes - nor any missing troops in my barracks. I contacted Seraphine and CS about it but they're still investigating - so I did some investigating of my own.

If you scout a base and the 30sec timer runs out - and you enter the actual battle timer - if you don't deploy any troops you can quit the battle and not lose anything. We all know this. When you return to your base everything will be as it was.

However, if you then log out of the game, when you log back in you will have a loss of medals - the same amount that would've been showing as the -XX number of medals from that last quit. I've confirmed this 4 times. (ouch!)

HOWEVER - if you don't log out after that first quit and scout another base - and attack - your medal win/losses will NOT record the loss from the first quit. This must be a bug because it only happens if you log out after a ''quit''. If you win or lose a battle, then log out, everything is as it should be.

So my advice is: if you get sidetracked & the battle timer goes into the actual battle and you quit, then always - ALWAYS - scout another base and attack before you log out of the game.

So @ Seraphine - can you please investigate? FYI - regardless of what CS says I'm expecting some compensation for this ..... even if it's just a ''smiley face'' stamp on the hand.

 

[leoelephant]

wow, this post is so much like the ticket my QA team colleague sends to me daily...

 

[Mythic]

Wow, I did not know that. Personally though, I feel that if you don't skip a base before the scout timer ends, battle is entered into, and quitting should result in a loss. That is a controllable factor, unlike crashing at the beginning of a battle.

 

[Ravenlord]

It shouldn't result in a loss if you don't deploy any troops. It never did - did it ?!!

Besides, you can't control your cat distracting you by walking on the table and knocking over your wife's vase and flowers - sending the little pebbles scattering!!!
Why do women have those little stones in everything??!!

 

[Ravenlord]

By the way when I say ''quit the battle'' - I'm not talking about the force quit loophole we used to have - I'm talking about the legitimate ''End Battle'' option in-game.

 

[Mythic]

while of course you can't control getting distracted. That loophole is more of a exploit of the original intention/spirit of the scouting timer. Why have a scouting timer, if you can bypass it? And yes I figured you meant the "end battle" button

 

[Ravenlord]

My point is: if we're supposed to lose medals then we would lose medals as soon as we End Battle and go back to our base. We would have medals missing but we never have. Now all of a sudden they're missing if we log off and back on?

I get your point but I doubt this is the way it's always been - surely someone would've had this issue before now?

 

[Ravenlord]

Update from CS:

What we would like to inform you guys now is that these happenings (loss of medals) are caused by Attacks from your Village (Players that were disconnected during an attack before the battle log to sync in the server to appear in your logs). The Medals that you lost are from the total amount of damage that the Attacker has acquired before they were disconnected from the Battle (against your Village) causing your Medals to decrease (equal to what ever the damage the Attacker has gained before he was disconnected). We hope this clear things up and we would like to inform you that we are already looking for ways to get this sorted as soon as possible.

Really?? Maybe I'm missing something here. I thought the only way someone could get maximum medals from me would be with a 100%, 5 star victory. If the game disconnects before they're done they'll have less than 100% recorded in their battle log. Also, until the point of completion they could only have a maximum of 4 stars earned for the battle.

So, if their game disconnects before they have 100% destruction and they only have 4 stars (at the most) then how could they possibly get 38/39 medals from me??! Or am I missing something fundamental about the game??!! Someone please enlighten me because this response sounds like something BV123 left behind !!!

Needless to say they've totally ignored my follow-up email to them explaining the bug mentioned in my first post.

 

[Danix den Andre]

They wrote FROM your village, its the same thing ad when treaties broke: some hacker starts a battle on your behalf, no troops are deployed of course, but now you lose the battle anyway

 

[Ravenlord]

Hmm - I don't think so - read it again:
''total amount of damage that the Attacker has acquired before they were disconnected from the Battle (against your Village)''

Did you read what I wrote - how this can be done unsuspectingly by anyone - to themselves?

 

[Ravenlord]

They wrote FROM your village, its the same thing ad when treaties broke: some hacker starts a battle on your behalf, no troops are deployed of course, but now you lose the battle anyway

What is the benefit to a hacker starting a battle ''on my behalf''? What does that mean anyway??
(not being sarcastic - would really like to know)

 

[Danix den Andre]

It used to break peace treaties, not sure if its intentional now, or just some random exploring of the servers

 

[Funks]

Can understand OP's frustation but Im SO glad I dont give flying crap about medals, xp rank is where its at

 

[Ravenlord]

I know I won't get the medals back because they're all tied in with other people's medals and the whole matchmaking algorithm - would really love an explanation though. Is this a recent bug or something that has always been like this and I've only just noticed it now?

 

[Funks]

Think of all the cash these guys much be getting in! Srsly Im bad with it, yeah I work hard and earn a little bit but sh*t Ive dropped a bit of cash on this game
Im very sure others are too, lots of others.

 

[Brand Marrow]

This is a critical issue that a number of players have been posting about on Forum. I think your call out to Seraphine was not entered correctly though so I am repeating it and also asking CMEres to also stop by and read your message carefully and then let us know if Nexon is aware of this bug. Thanks for figuring this out!

 

[BV123]

Update from CS:

What we would like to inform you guys now is that these happenings (loss of medals) are caused by Attacks from your Village (Players that were disconnected during an attack before the battle log to sync in the server to appear in your logs). The Medals that you lost are from the total amount of damage that the Attacker has acquired before they were disconnected from the Battle (against your Village) causing your Medals to decrease (equal to what ever the damage the Attacker has gained before he was disconnected). We hope this clear things up and we would like to inform you that we are already looking for ways to get this sorted as soon as possible.

Really?? Maybe I'm missing something here. I thought the only way someone could get maximum medals from me would be with a 100%, 5 star victory. If the game disconnects before they're done they'll have less than 100% recorded in their battle log. Also, until the point of completion they could only have a maximum of 4 stars earned for the battle.

So, if their game disconnects before they have 100% destruction and they only have 4 stars (at the most) then how could they possibly get 38/39 medals from me??! Or am I missing something fundamental about the game??!! Someone please enlighten me because this response sounds like something BV123 left behind !!!

Needless to say they've totally ignored my follow-up email to them explaining the bug mentioned in my first post.

I'm guessing there is a possibility that the server mixed up someone else's account Id with yours. That guy lost 2 battles and it is recorded as yours. I'm not going to say that understand what actually happened to your account without actually looking at your account logs but nexon have always been plagued with bug problems in their programings. They seriously got to use some of the money we spend on crowns to increase the size of their programming team.

What happened to me was different to your situation. I got 86% 4 stars during a war battle. It even showed on the battle result page. But then there was a server disconnected err a few seconds later. On the war map it showed that I had 48% 2 stars. Your phone will periodically upload a few times to the server during the whole battle. I'm guessing they only captured the data upload when I was at 48%, not at the final whistle.

They might try work on it to rectify this error from happening again but unless you had a screen shot before and after you loose the points(I know I know...who takes a screenshot every time they log off) I doubt they would loose any sleep over it. All the best.

 

[BV123]

Ooooor.....space cows came down and stole your medals while you were asleep. Space cows have been know to do these kind of stuff from time to time.

 

[Mythic]

"My point is: if we're supposed to lose medals then we would lose medals as soon as we End Battle and go back to our base. We would have medals missing but we never have."
I think that is the bug. Like force quit never caused medal loss before. Certainly odd that its only happening now though. I don't plan to test this though. Too many bugs in this game But very grateful for improved stability.

 

[zeues]

I had an issue like this just now, but only with 5 middle, in my last attack I got 5 stars and got 11 medals, I was at 1003 total, I started to re-train my army and quitted the game, I came back to the game I found only 998 medals the troops that survived the attack disappeared, re-training stopped and no troops there, I checked the attack log, the attacked showed only 3 stars the 75% and 100% was gone for some reason and shows only I got 6 stars. I don't know this happened