Unexplained medals losses

[GailWho]

Lol I never thought to just end battle without dropping troops. I always just drop them and hope for the best *facepalm*

 

[Jo-jo]

I posted something about this in Bugs and Known Issues but thought I'd reach a wider audience in here.

I've recently had 2 separate losses of -38 and -39 medals with no records in my logs and no known crashes - nor any missing troops in my barracks. I contacted Seraphine and CS about it but they're still investigating - so I did some investigating of my own.

If you scout a base and the 30sec timer runs out - and you enter the actual battle timer - if you don't deploy any troops you can quit the battle and not lose anything. We all know this. When you return to your base everything will be as it was.

However, if you then log out of the game, when you log back in you will have a loss of medals - the same amount that would've been showing as the -XX number of medals from that last quit. I've confirmed this 4 times. (ouch!)

HOWEVER - if you don't log out after that first quit and scout another base - and attack - your medal win/losses will NOT record the loss from the first quit. This must be a bug because it only happens if you log out after a ''quit''. If you win or lose a battle, then log out, everything is as it should be.

So my advice is: if you get sidetracked & the battle timer goes into the actual battle and you quit, then always - ALWAYS - scout another base and attack before you log out of the game.

So @ Seraphine - can you please investigate? FYI - regardless of what CS says I'm expecting some compensation for this ..... even if it's just a ''smiley face'' stamp on the hand.

I just tested this 5 times across four accounts (3 iOS and 1 android) and it's 100% repeatable. Also, there's no time for another player to attack you as you can log out and right back on again to make it happen, so CS's explanation is false.

Good eye Ravenlord. Nice catch.

 

[Mythic]

Lol I never thought to just end battle without dropping troops. I always just drop them and hope for the best *facepalm*

Lol I know, right? Seems like a lesser variation of force quit, for those that scout too long.

 

[Ravenlord]

Well ever since l got to 2600 l started taking screenshots each time l logged off - kind of a diary of my progress. (Glad l did or l never would have caught this bug)
I started doing this just before xmas and this bug only occurred in the last month. Hmm - now what significant event happened about a month ago??

 

[Brand Marrow]

No need to invoke space cows BV, I have already provided a much more convincing explanation, which I have generously repeated below...

I am pretty sure that a wormhole has been generated by the crash protection algorithm. It sucks down tactics, upgrades, troops (and medals!!) and spits them out in some alternative universe where they are edible and provide valuable nutrition for large, gaseous hyperspace-dwelling aliens.

After these various items are digested, the aliens produce a loud gaseous, mind-altering somewhat addictive excretion which is returned via the wormhole straight back into our iphones...thus, to retain your sanity, you may want to keep some distance between yourselves and your phone when playing this game...

 

[Ravenlord]

Despite your humourous & well-intentioned ravings Brandie - which I will now & forevermore refer to as ''randies'' - you've hit the nail on the head when you mention 'crash protection algorithm'. Clearly this is a result of the update which fixed the force quit issue. I think we all agree that if someone starts a battle and it doesn't go according to plan - and they FQ - then these FQing people deserve the medal loss. However, ending the battle legitimately without deploying troops has, in the past, not penalised the attacker - everything returned to the status quo.

Surely Nexon can code in some new filters that recognise if a person has ended the battle legitimately and with no troops deployed? If the algorithm detect this then it should just leave everything as it was.

Bumping this to Seraphine .

 

[Ravenlord]

Well well well - shortly after I sent my last message I received this response from CS:

[FONT=&quot]''Bsically, not deploying of troops nor tactics will not result to a defeat regardless of the time. Even if your time runs-out w/o deploying anything, you should not experienced loss of medals, or in other words "Defeat".[/FONT]​

[FONT=&quot]However, to give some insight in regards to this matter, this issue arises after the recent update. What we can assure you as of today is that, our developers are already aware of this issue and we are dedicating our full efforts to bring back the feature, or rather fixed the issue.''[/FONT]​

That's nice - now onward to compensation ...

 

[GailWho]

I already have to to read the little itty bitty text. My arm isn't long enough. I'm thankful I have my iPad so I can have a convo on chat otherwise I'd be silent.

 

[Guest]

Just to double up on @Ravenlord's last post, the dev team is aware of this issue and are currently looking into it.

 

[Hong Kong Army®]

I have lost a few hundred of medals until now and I am glad that CS finally take it seriously!

 

[Brand Marrow]

Thanks Seraphine. You've been super moderator girl since you put on your bear cape...

 

[Guest]

It's a hamster actually

 

[Brand Marrow]

lol, so you defeated a vicious, hamster of unusual size (HOUS) and wear it as your trophy? Its like the movie Revenant set in a pet store.

 

[GailWho]

Omg Brand I actually laughed out loud on that

 

[Guest]

For backstory, check out Himuoto Umaru Chan.

 

[Brand Marrow]

Anime! sigh... so much for getting over my moderator crush.....

 

[Ravenlord]

Poor Brand - Seraphine goes out of her way to move on and yet she pulls you right along in her wake. Them's some special superpowers right there!!!

 

[BV123]

You go with your theory brand....I rather like my space cows theory better lol

 

[Ravenlord]

Just to double up on @Ravenlord's last post, the dev team is aware of this issue and are currently looking into it.

I have lost a few hundred of medals until now and I am glad that CS finally take it seriously!

HK Army, they may be aware of it and take it seriously but not in the way you think. This is the response I got from CS:

we will not grant your request for compensation​

No ''we're sorry but ...'' or ''we sympathise but we can't ...'' - nope, just straight out ''we will not ....''.
French players can complain about not getting any extra troops in the recent Embassy event and get compensation - even though they didn't lose anything - but players who have actually lost something will not get compensation.

Can't say I'm surprised but still very disappointing. If I had never spent any money on the game I wouldn't be disappointed but I'm a long time playing, paying customer. Way to p*** off your customers Nexon.

 

[Furyan]

I dont have this problem as I never ever, not once, wait the full 30 seconds before either attacking or leaving for the next base. What are you doing?