5/2/2015 -- Negative Crown Amounts

[TheWise]

UPDATE -- 5/4/2015: We've completed game account restores for those players affected by negative Crown amounts. If you are experiencing otherwise, please reach out to us using any one of the below methods. Thank you!

As a result of the the two server maintenances today, certain accounts were impacted and now display negative crowns. If you're an affected account, please reach out and contact Customer Support via the method below:

Submit a support request by sending us an in-game Customer Support ticket: Settings > Customer Service > Report Issue

If you're posting in these forums regarding your negative crown amounts, please include your player ID (found in the Settings > Customer Service window) and ensure you report the issue using the in-game Customer Support flow so we can properly track and fix your account.

Thank you all for your patience on this issue.

 

[Astartes]

809145 player Id

 

[Scott99999]

Same here - went to -7,090 crowns. Send a support email as well. PlayerID 967568.

 

[BloodVomit]

ID: 4638420 Same issues: -6533 crowns, medals reduced and alliance gone MHB

 

[DeathRS]

playerid=978385 Crowns & medals issue...

 

[tailang]

I am helping my friend sending this post since he cannot register in this forum.
His infor.
Player ID: 2519940
Crown number was 296, now it is -6991...

 

[Ionize]

Player id : 3055847 Missing crowns and medals

 

[DomiNationsVigiles]

I have collected all of the IDs to this point, and I am now working on restoring crowns. We are also working on the medal/level/alliance issue as well. Thank you all again for your patience

 

[etarbox]

Player Id:476329 negative crowns

 

[Kyrxis]

Everything is back to normal! Thank you BHG! I look forward to seeing what's in store for the future. Keep up the great work!

 

[Jota Jota]

ID: 2774680 Ñame: Jota Please!!!!! Lost more than 200 medals and my crown balance shows -953 negative!!!! When will this be restored? Or should I ask Apple to refund all monies spent on this game? Please!!! Fix!!! Thanks

 

[Jota Jota]

ID: 2774680 Name: Jota Please!!!!! Lost more than 200 medals and my crown balance shows -953 negative!!!! When will this be restored? Or should I ask Apple to refund all monies spent on this game? Please!!! Fix!!! Thanks

 

[kilikab]

ID 1465897

My crowns are in a negative value!
Can someone pease help me?

 

[grog-destroyer]

3049371 playerid

 

[Mucho]

User id 4627558

Lost purchased crowns, removed from alliance, lost medals

 

[keivnzhao]

ID: 4090670
Negative Crowns. was 100+ before.
Lost 300 Medals
stuck in the old alliance


I have contacted Apple for issuing a refund of $99. This is ridiculous. Please fix this. This is a very serious bug .

 

[resgitz]

I've have sent a e-mails from my iPad. Posting it here too just in case:
Player name: resgitz,
id #3857669
I have already lost more than 200 medal (from cooper 1 back to cooper 3)
thank you for fixing this as quickly as possible.

 

[Astruh]

2840948 , I was refunded but jipped crowns, anyway I can at least get back the 300+ I was jipped? I purchased a $20 package, 2500, I was refunded 2100. Thanks for the quick response guys, just want my money well spent

 

[iceman2170]

I have a big problem. About 4 days ago I purchased a 9.99 (1200) crowns and bought a 5 days peace treaty. Now I woke up I have -173 crowns and my peace treaty is gone! How come? Player ID 1922005

 

[Rum Thief]

Player ID: 4043806
Had over 900 crowns and now I'm on -1601!

 

[Radzeer]

PlayerId: 3605678 This is just ridiculous, I have sent a few customer service requests from the game, nothing happened... I might reconsider any future investment into the game or any game of the company (companies) You are losing a big fan...