5/2/2015 -- Negative Crown Amounts

[TheWise]

UPDATE -- 5/4/2015: We've completed game account restores for those players affected by negative Crown amounts. If you are experiencing otherwise, please reach out to us using any one of the below methods. Thank you!

As a result of the the two server maintenances today, certain accounts were impacted and now display negative crowns. If you're an affected account, please reach out and contact Customer Support via the method below:

Submit a support request by sending us an in-game Customer Support ticket: Settings > Customer Service > Report Issue

If you're posting in these forums regarding your negative crown amounts, please include your player ID (found in the Settings > Customer Service window) and ensure you report the issue using the in-game Customer Support flow so we can properly track and fix your account.

Thank you all for your patience on this issue.

 

[Danny GA]

ID 2246584, lost about 300 medals and kicked out of my alliance thanks

 

[EksEph]

All previous crowns on my family's accounts became negative and I even made purchase during negative period because did not notice the negative problem at first. ID: 392204, 426727, 1784580

 

[Michael Nguyen]

Still Haven't Received Both Account Crowns Back Yet, Still Waiting..

 

[Ebi1981]

Negativ crowns.
PlayerID: 4469652

 

[jroure]

ID 3465625 / jroure .......after the server issue I lost the alliance to start the game ... I can't join again .....the alliance exists but is impossible to enter, my name appeared in it .... the leader has deleted my account of the alliance but still can not access ... impossible !!! I can access other but not mine this is my problem crows are ok for me ... alliance IXLEGIONHISPANA .. now I'm out bot impossible enter

 

[Nychlos]

ID: 1173257

Please restore my medal amount and correct crown amount (negative balance).

Thx

 

[Dublinia]

i have -260 crowns, 100 medals less and I lost my 5 days peace treaty My player ID: 2398940

 

[Astartes]

I'd: 809145 just want to get my crowns back to normal. Not really worried about medals. Lol. Received some but not all. Ty for the fix

 

[mabuhay_2000]

I submitted a support ticket about this yesterday, almost 24 hours ago, and still no reply or fix on my account. I still have negative crowns and have lost 450+ medals.

My ID is 954997.

I do not think it is acceptable to simply say we have to win our medals back. I have spent money and time to get to the point in the game where I had 905 medals. If you can restore crowns you can restore medals. It will take us a lot more time, effort and crowns to win back hundreds of medals.

 

[mabuhay_2000]

Not only that, but it is completely unfair that we are now miles behind unaffected users. And you really need to sort your act out re the servers if you wish to retain any credibility with your customers.

 

[mabuhay_2000]

Lucky you. A lot of are still unfixed.

 

[Fonger]

Payer ID: 1134617
I've lost 70 medals. Please correct this.

Fonger.

 

[PignonGuite]

I can't speed up the construction. Annoying for a Greek and for advancing to a new age today. Any idea if it will be fix soon?
Thanks

 

[willifrosted]

Didnt recieve 500 crowns with purchase playerid=854845

 

[flyte44]

I am STILL waiting for an answer to this public relations nightmare.

I have a negative balance. It said -1250, but I know I did not have that opposite amount; when I won a crown from cutting a tree down it showed -1249. Please restore my amount of proper amount of crowns. In all honesty, I cannot recall exactly how many I had, but I know it wasn't 1250, but it is under 2000.

What I think you cannot restore is my 100% faith in this app that this will not be a continuing issue :-/. Please help. Thanks.


-- SUPPORT INFORMATION, DO NOT DELETE BELOW THIS LINE --
time=05/03/2015 01:42:32
game=DomiNations
version=01-02-051-058_1.2.51.Live.150326.b4a7233.1.2.5
playerid=1622423
category=Support Request
language=en-us
device type=iPad3,4
OS version=iPhone OS 8.1.1
Quality=HD/PVRTC

 

[firedancer]

Ok, I trust you.

 

[Civfan]

847838

Lost about 4270 crowns and fall 90 medals.
I had invest 110€ in this game.
Please correct.

 

[Civfan]

847838 Lost about 4270 crowns and fall 90 medals. I had invest 110€ in this game. Please correct.

 

[torque6309]

playerid=3896103
lost about 1200 crowns, hope this will be fixed after the maintenance

 

[Agent812]

My player name "Bokassa 1er", negative 1879 crowns. Thanks to restore it asap please. I feel stolen in a way