5/2/2015 -- Negative Crown Amounts

[TheWise]

UPDATE -- 5/4/2015: We've completed game account restores for those players affected by negative Crown amounts. If you are experiencing otherwise, please reach out to us using any one of the below methods. Thank you!

As a result of the the two server maintenances today, certain accounts were impacted and now display negative crowns. If you're an affected account, please reach out and contact Customer Support via the method below:

Submit a support request by sending us an in-game Customer Support ticket: Settings > Customer Service > Report Issue

If you're posting in these forums regarding your negative crown amounts, please include your player ID (found in the Settings > Customer Service window) and ensure you report the issue using the in-game Customer Support flow so we can properly track and fix your account.

Thank you all for your patience on this issue.

 

[Eric Kurniawan]

Player ID 4437787
Lost Crown and Medals
Please Fix it ASAP
Thanks

 

[discreet vomit]

Player ID: 1849814

Lost all of my crowns.. currently -6,000

 

[John Alexander]

Player ID 583624 negative 62,486 crowns, had over 1k positive, also lost over 400 medals. Thank you!

 

[broyo]

lost crowns and got kciked out of alliance but ofc i am still listed...
idc about the medals!
player id:4505856
thx for fixing
cheerio

 

[ObsidianRaven]

And my husbands player id is 3894763

 

[TheWise]

playerid: 2840948 ... -1,877 I had more crowns than this. Spent $70

Your crowns are restored. Thank you all for your patience on this issue.

 

[Ralphus1]

Player ID: 1844655
(1) I went to -687 crowns from +687 crowns.
(2) Although I am still showing as Council member of my Alliance in the Alliance list, I have no access to my Alliance - I cannot get troops or see the Alliance Chat.
(3) I went from 467(approximately) Crowns to 200.

PUHLEASE, DON'T TELL ME I HAVE TO EARN MY CROWNS BACK.
IF I AM NOT MADE WHOLE WITH THE CROWNS I HAVE LOST, AND EARNED, AND THE MEDALS I LOST, I AM OUT OF HERE.
I WILL JOIN THE CROWD PETITIONING APPLE FOR IN-APP PURCHASES.
It's been bad enough continuing to play without Alliance help and Crowns...

 

[Manticor]

Player ID is 1724809. I have written to support twice now but still no help for all my lost crowns and medals. ;-)

 

[Dracoria]

I can't seem to find my id#. Player name Dracoria. I lost crowns and it disbanded my Alliance. As the leader I am out 50000 Gold

 

[Dagrims]

Hello - User name is Dagrims. User ID is 652214. I have emailed a support request for my issue of lost crowns (1,200).

Thank you in advance for fixing this.

 

[JSnow]

Player ID : 4793922
I have email you 3 times already you said you going to get back at me but I haven't got my crowns restored and also I cant rejoin back to my alliance it says I'm already on it but I'm not.

 

[mk_not_r2d2]

I have already sent a support ticket, but since I want this rectified asap or I will be asking for a refund, I'm posting here too. Player ID: 3407775 Negative crowns (-1195, should be around 10) Lost around 430 medals (should be 697, right now is showing as 264) No longer have access to my alliance. Please return both my crowns AND medals.

 

[Matt Greene]

ID: 1906077 Negative crowns. Please restore

 

[Jps99]

It's showing that I have -389 crowns. Please fix. Thank you! ID: 3642978

 

[Ralphus1]

I noticed in several of your responses that you say Crowns are restored but Medals have to be earned back!
It would seem to me it's simply a matter of updating a player's profile with the correct data (from before the error occurred).
I get a bit of programming needs to be fixed, but I am sure there is a record of each Players progress through the game to fall back on, no?

 

[W Lugo]

Player Id 1502295. I had over 1000 crowns. Now I have -230. Please fix.

 

[star garden]

my id: 917093
please fix my issue ASAP
Crowns become -ve 1300??
lost medals

 

[wan182]

Please refund or give me back all my crowns because somehow I have a negative balance of -830 and I have lost my own alliance that I bought and paid for and created myself, how is this possible, what else has gone that I haven't yet noticed. This is not a good start to this game, I was enjoying it up till now Player ID 4202017

 

[Sharazad]

Player ID 3453381. Email sent to support. Looking forward to fix. Invested a lot in the game.

 

[sensei]

Hi I have the negative crown issue too. My id is 3191137. Thanks