5/2/2015 -- Negative Crown Amounts

[TheWise]

UPDATE -- 5/4/2015: We've completed game account restores for those players affected by negative Crown amounts. If you are experiencing otherwise, please reach out to us using any one of the below methods. Thank you!

As a result of the the two server maintenances today, certain accounts were impacted and now display negative crowns. If you're an affected account, please reach out and contact Customer Support via the method below:

Submit a support request by sending us an in-game Customer Support ticket: Settings > Customer Service > Report Issue

If you're posting in these forums regarding your negative crown amounts, please include your player ID (found in the Settings > Customer Service window) and ensure you report the issue using the in-game Customer Support flow so we can properly track and fix your account.

Thank you all for your patience on this issue.

 

[RisingFS]

Player ID: 477581 Name: RisingFS Lost about 10,000 crowns and about 200 medals. Would definitely like to get these back and continue playing regularly again

 

[DomiNationsVigiles]

Hello everyone! We are working on a fix for ALL of the issues as we speak. Please be patient. We understand that it's frustrating, and we sincerely apologize.

 

[FireRunner]

Player ID: 4532849

This afternoon around 1pm (EST - USA) my medal count was 900+ (912 to be exact if I recall). My alliance was The Tribe (ranked #13-14). My crown count was just above 10,000.

Now:

As of 3:00pm (EST - USA) my medal count is 521. My alliance is USA Donate Max. My crown count is -45,929.

Since you have my Player ID I'm assuming you can see by your records how much I've spent on crowns. I seriously hope this matter will be resolved in a fair manner.

 

[DomiNationsVigiles]

We are working diligently to restore all accounts affected (as per the update to the original post on this thread). Thank you for your patience.

 

[ashie]

MY ID : 3837126

i got stuck on my alliances
and lost 300 medals

plesa fix it ASAP!!!

 

[Drewan]

772924 player name drewan, had 300 ish crowns now minus 857 . Biggest problem is stuck in twilight zone between alliances back to New Federation please ,logged into anouther alliance that I can't leave yet still a member of New Federation

 

[Peter Frier]

Hi ,My account is showing 993 negative crowns it should be in the positive. My player ID is 2238963. Please fix ASAP so I can get back to playing.

 

[Arnie]

Sent email hours ago notice others are at least getting crowns back, I haven't even got those yet Player ID 2173190 Any chance I could get those back at least Appreciate that you are now trying to resolve this issue

 

[jrummy]

I can't leave alliance what do i do

 

[futurus]

My player ID is: 2104915. Thanks.

 

[Aspen]

Hi, lost about 100 medals, plus BIG negative amount -240,000. Also lost the 14,000 crowns from account before today server update. ID 3601001. Also lost atakers list and some item from the chest. Please fix it. Tnx. Can we have some compensation for weekend . Tnx again.

 

[firedancer]

Is BHG only going to fix those who have negative crowns? Are there any possibility for those having positive number of crowns to be affected as well? I had about less than 80 medals deducted but I'm not sure if a small amount of my crowns (less than 50) is lost or not because I can't remember. Members in my Alliance all have their medals deducted and some reported crowns lost but they still have positive balance.

 

[feijo]

Please restore my crowns, medals, etc. playerid=3020119

 

[Arnie]

Since crowns have an actual value and most of us have spent money on these i expect BHG are legally bound to resolve this issue in its entirety, so I would expect an update to restore all lost crowns Failing that they will just have to give us a load of free crowns Failing that Apple will refund your money if you are on i pad/phone

 

[ZionBrion]

515967 User name Zion Alliance Conspiracy I also submitted via email support many hours ago, still nothing.

 

[KORNFX]

ID: 4099939
Please restore my medals amount and alliance.

 

[Tuấn Dũng]

ID: 859143. My in game name is: Cutit. I lost 500 crowns. Tks for your support!

 

[DomiNationsVigiles]

Is BHG only going to fix those who have negative crowns? Are there any possibility for those having positive number of crowns to be affected as well? I had about less than 80 medals deducted but I'm not sure if a small amount of my crowns (less than 50) is lost or not because I can't remember. Members in my Alliance all have their medals deducted and some reported crowns lost but they still have positive balance.

We are working to fix ALL issues that occurred as the result of the maintenance this afternoon. We apologize again for the inconvenience.

 

[Emcaiman]

ID : 2793875

Error for minus crowns, losing tropy, and also the peace treaty is missing.
Please fix for me ASAP

 

[CeNaRiuS]

Player id : 4601217 Lost my crowns too, also i cant rejoin my aliance please fix this asap. Thanks