My response to support after the 2nd time telling me it wasn't their fault and to take it up with bighugegames' 3rd party ad contractor:
"Sorry for the “inconvenience” but I don’t have a contract with your Advertiser contract, Bighugegames does.
My contract is with you. I click on the ad button, you pay the award.
I clicked. You cheated me.
Your code should have trap for errors and pay out the award because I’m laboring free of charge doing all this clicking, waiting, responding and putting up with this pointless communication.
Pay what you owe. Pass that through to the big decision makers. "