Link to videos not working

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Giday All
Since the last game update( where the snow etc was removed), ive not been able to access any of the video links for tokens, retrain troops, marco trades etc etc
I done the usual uninstall reinstall, ckear cache etc etc
Im using Android Samsung Galaxy A52
Issue only happended since last game update, Ive sent in a few " help requests" via the ingame form, but aparz from a few compensation crown, issue is not fixed
Welcome your thoughts/ solutions
Respect and Regards
M1DN1GHT

ps screenshot shows example from Marco, the blue tab does not activate

Cheers

 

[Lisa Ann]

yes for me too.
after game update all of video reward dont work

 

[Gelonia]

Oggi tutto
Dall'ultimo aggiornamento del gioco (dove è stata rimossa la neve, ecc.), non sono stato in grado di accedere a nessuno dei collegamenti video per gettoni, riqualificare truppe, scambi di Marco, ecc. Ecc.
Ho eseguito la solita disinstallazione, reinstallazione, controllo della cache, ecc. Ecc
Sto usando Android Samsung Galaxy A52
Il problema si è verificato solo dall'ultimo aggiornamento del gioco, ho inviato alcune "richieste di aiuto" tramite il modulo in gioco, ma a parte alcune corone di compensazione, il problema non è stato risolto
Accogli i tuoi pensieri/soluzioni
Rispetto e saluti
M1DN1GHT

Lo screenshot di ps mostra un esempio di Marco, la scheda blu non si attiva

Saluti

Ho scoperto una cosa c'è un nuovo tasto nell' ingranaggio che forse può aiutare questo problema.

 

[Gelonia]

Ho scoperto una cosa c'è un nuovo tasto nell'ingranaggio che forse può aiutare questo problema.

Forse devi acconsentire il Trattamento dei dati

 

[《○●○》]

yes for me too.
after game update all of video reward dont work

Which Is your device ?
Mine is Samsung A52

 

[Lisa Ann]

Which Is your device ?
Mine is Samsung A52

oneplus A3010

 

[Tomik]

Same for me, after your last update no video links are working anymore (instant retrain, daily reward videos, marco polo, nothing... Can you guys, please have a look on this?
Playing on iPad, location EMEA. Thank you.

 

[Lisa Ann]

Same for me, after your last update no video linka are working anymore (instant retrain, daily raward videos, marco polo, nothing... Can you guys, please have a look on this?
Playing on iPad, location EMEA. Thank you.

ipad? i dont have ipad. EMEA? where is EMEA?

 

[calminfen]

I've that same problems videos don't work

 

[Lisa Ann]

https://b432460.smushcdn.com/432460/wp-content/uploads/2014/08/EMEA-logo1-696x367.jpg?lossy=1&strip=1&webp=1

ok got it

 

[Lisa Ann]

support team must resolve it soon

 

[Tomik]

support team must resolve it soon

This is a kind of LoL, team mustn't do anything. Hopefully team might resolve it in a month so we shall start to pray

 

[hannibal-domi]

I've got the same issue as well with my Samsung Galaxy A52s 5G.
No videos for daily chests, Marco, retrain, museum.
At least I know I'm not the only one

 

[Harlems369th]

The team is aware of this issue impacting some players and is working to find a solution. Thanks for bringing it to our attention, and please submit the issue to our CS Team so that they can track the various instances to help get to a solution quicker.

 

[Lisa Ann]

The team is aware of this issue impacting some players and is working to find a solution. Thanks for bringing it to our attention, and please submit the issue to our CS Team so that they can track the various instances to help get to a solution quicker.

thank you harlems369th i hope resolve it soon

 

[《○●○》]

The team is aware of this issue impacting some players and is working to find a solution. Thanks for bringing it to our attention, and please submit the issue to our CS Team so that they can track the various instances to help get to a solution quicker.

Thankyou H369
Appreciate the feedback/ heads up
Would be nice to get a payback on all the crowns, tokens, troops, artifacts, speedups etc, we have been missing out on since the last upgrade. Getting so far left behind now.
Hoping there is a quick resolution for this issue
Cheers
Respect and Regards

 

[King Crimson]

Thankyou H369
Appreciate the feedback/ heads up
Would be nice to get a payback on all the crowns, tokens, troops, artifacts, speedups etc, we have been missing out on since the last upgrade. Getting so far left behind now.
Hoping there is a quick resolution for this issue
Cheers
Respect and Regards

So, they're having a problem giving you the free things you never had before, and your response is to ask for some free stuff to replace the free stuff - you didn't have before - that you're now not getting??
I'm all for compensation when something of mine is taken away but some free stuff to replace the free stuff? Sounds a tad entitled.
I'll just be happy when the vids resume.

 

[《○●○》]

So, they're having a problem giving you the free things you never had before, and your response is to ask for some free stuff to replace the free stuff - you didn't have before - that you're now not getting??
I'm all for compensation when something of mine is taken away but some free stuff to replace the free stuff? Sounds a tad entitled.
I'll just be happy when the vids resume.

Yeah what ever KC
Ill let them know you dont want any
Dont ask you dont get

 

[hannibal-domi]

Anymore news on this topics to share

The team is aware of this issue impacting some players and is working to find a solution. Thanks for bringing it to our attention, and please submit the issue to our CS Team so that they can track the various instances to help get to a solution quicker.

Any news to share on this topic, Harlems369th?
We loose progress every day when not getting all the video rewards...

What I also noticed is, that I cannot access the ad settings. When I click on the button nothing happens.
Might that be related? Does anyone have that issue as well?

 

[《○●○》]

Anymore news on this topics to share

Any news to share on this topic, Harlems369th?
We loose progress every day when not getting all the video rewards...

What I also noticed is, that I cannot access the ad settings. When I click on the button nothing happens.
Might that be related? Does anyone have that issue as well?
View attachment 11501

YES correct, we are losing progress, and yes correct nothing happens when selecting Ad settings tab, same result as video link tabs
It is as though BHG can not fix this problem, and have forgotten about its loyal customers
Some resolution is required