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Link to videos not working

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New member
Joined
May 21, 2023
Messages
13
Giday All
Since the last game update( where the snow etc was removed), ive not been able to access any of the video links for tokens, retrain troops, marco trades etc etc
I done the usual uninstall reinstall, ckear cache etc etc
Im using Android Samsung Galaxy A52
Issue only happended since last game update, Ive sent in a few " help requests" via the ingame form, but aparz from a few compensation crown, issue is not fixed
Welcome your thoughts/ solutions
Respect and Regards
M1DN1GHT

ps screenshot shows example from Marco, the blue tab does not activate

Cheers
 

Lisa Ann

Well-known member
Joined
Sep 11, 2021
Messages
71
The team is aware of this issue impacting some players and is working to find a solution. Thanks for bringing it to our attention, and please submit the issue to our CS Team so that they can track the various instances to help get to a solution quicker.
why you dont pay attention to players problem? we lost many video rewards every day . but it dosent matter to you.It must be profitable for you to fix it?
please chek the game before release it for update
 
Last edited:

Lisa Ann

Well-known member
Joined
Sep 11, 2021
Messages
71
YES correct, we are losing progress, and yes correct nothing happens when selecting Ad settings tab, same result as video link tabs
It is as though BHG can not fix this problem, and have forgotten about its loyal customers
Some resolution is required
they just pay attention to VIP players
 

Harlems369th

BHG Community Manager
Staff member
Joined
May 6, 2022
Messages
723
Anymore news on this topics to share

Any news to share on this topic, Harlems369th?
We loose progress every day when not getting all the video rewards...

What I also noticed is, that I cannot access the ad settings. When I click on the button nothing happens.
Might that be related? Does anyone have that issue as well?
View attachment 11501
The team is still working on the issue where some players aren't able to view Video Ads. In regards to this button, however, it will be removed for users who are not in the EU (Determined by Google and IP address location, not BHG) in a future update.
 

hannibal-domi

New member
Joined
Jan 16, 2024
Messages
13
The team is still working on the issue where some players aren't able to view Video Ads. In regards to this button, however, it will be removed for users who are not in the EU (Determined by Google and IP address location, not BHG) in a future update.
Thx for the feedback. Good to know the Team is on it.
Regarding the button, I am located in the EU / Germany, but can still not access the ad settings.
 

Lisa Ann

Well-known member
Joined
Sep 11, 2021
Messages
71
The team is still working on the issue where some players aren't able to view Video Ads. In regards to this button, however, it will be removed for users who are not in the EU (Determined by Google and IP address location, not BHG) in a future update.
thank you harlems369th . the videos in the previous version of game is working properly but in last versions dont work (noithing hapen when click on it)
 

《○●○》

New member
Joined
May 21, 2023
Messages
13
The team is still working on the issue where some players aren't able to view Video Ads. In regards to this button, however, it will be removed for users who are not in the EU (Determined by Google and IP address location, not BHG) in a future update.
Thanks H369rh, some resolve would be appreciated
As you can understand, very frustrating not having those lil extras from the game
Cheers
 

Lisa Ann

Well-known member
Joined
Sep 11, 2021
Messages
71
The team is still working on the issue where some players aren't able to view Video Ads. In regards to this button, however, it will be removed for users who are not in the EU (Determined by Google and IP address location, not BHG) in a future update.
please see this captured video
 

Attachments

  • 2024-01-24 03-29-24-912.zip
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Harlems369th

BHG Community Manager
Staff member
Joined
May 6, 2022
Messages
723
Thx for the feedback. Good to know the Team is on it.
Regarding the button, I am located in the EU / Germany, but can still not access the ad settings.
That ad settings button is determined by Google and IP address location, the fix will be to remove it for those in areas where it does nothing.
 

Tomik

Approved user
Joined
Dec 6, 2019
Messages
111
Thx for the feedback. Good to know the Team is on it.
Regarding the button, I am located in the EU / Germany, but can still not access the ad settings.
Same for me, EU location, unable to access Ad settings, no videos can be played. Hopefully team will resolve an issue and update will appear this year. Previous update was fine, not this one. Thx
 
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Lisa Ann

Well-known member
Joined
Sep 11, 2021
Messages
71
No update has been submitted yet for these issues. The team is currently testing a potential solution that we hope to rollout soon.
this problem was not in the previous version of game. and its created in last version. how you cant resolve this issue???????:oops:
please full check the game before release it for update.
please see this captured video
i think the game dont connected to videos
 

Attachments

  • 2024-01-24 03-29-24-912.zip
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