General has disappeared

[Bussa]

Why am I losing the general I invested so much into and worked so hard to get? Have to invest and get a castle, then the general, only to lose them EVEN IF THEY DONT DIE DURING AN ATTACK!!!

 

[Wvolf]

Hey - Thanks for reporting. If you feel like the game is not working properly, the best way to contact us for further investigation on your specific accounts is to contact Support.
1. Submit a Customer Support ticket HERE -- include your Player ID, screenshots, time/date of occurrence, and anything else that might be pertinent
2. Submit an in-game support email by tapping Settings > Customer Service
If you have already taken these steps, we appreciate your patience and hope to get back to you soon.

 

[Whatwhat]

hi bussa, i replied to this post on another thread. basically the general has a cooldown if you use him no matter what.

Also dont expect to get any helpful advice from the forum mods like this robot wvolf. They are just so unhelpful its laughable. in fact its clear to me now that this guy doesnt even play the game or understand the basic game mechanics....

 

[Wvolf]

Although it may not be apparent here in the forums, all of us CMs are working hard to facilitate and ensure the best possible experience for all players. While we do understand your frustrations, please be mindful that our forums are a public space for all community members. If there are any concerns, comments or questions you may have about how the forum is operating please feel free to contact any of the CMs via PM instead of making non-constructive comments about this in your responses that detracts from the main issue in hand.

 

[Bussa]

hi bussa, i replied to this post on another thread. basically the general has a cooldown if you use him no matter what.

Also dont expect to get any helpful advice from the forum mods like this robot wvolf. They are just so unhelpful its laughable. in fact its clear to me now that this guy doesnt even play the game or understand the basic game mechanics....

saw your reply on the other post Whatwhat...your response is appreciated...thank you...still doesn't justify the loss...you should only lose the general if they die...plain and simple...its not like they are indestructible...they are still very vulnerable.

 

[Whatwhat]

It is very apparent that your efforts to respond and affect actual change is zero.

 

[Raestloz]

I'd like a clarification: so this "general" unit will be gone even if they survived the battle, unlike normal troops?

 

[Jacuer]

Yes the more dmg the generals take, the longer cooldown time they have. Max is 24 hours... You also need to remember, that if you activate a general, but fail to attack. The general will be used if you get attacked.. So remember to deactivate the general again,.