New Tiebreaker Rules Didn't Work

[Quali]

Morning Nexon/BHG. So we won our war vs. an alliance using non-participating accounts. We were also faster, either by using your war report screen or actually by adding up the times to work out how fast we really were too. So we should have 425 more glory, right? No...

What on earth is going on? The tactics rules changed partway through war, so the war rules must have changed too, right.

Someone is going to work out how to add that glory on, yeah?

 

[Mountainking]

Bumping this Interesting one. You need your glory. Good gains too!

 

[Radzeer]

maybe war started before the new version was "released"?

 

[Quali]

It did, but the tactics rule changed. The display changed. This is pathetic. People used full out, resource heavy attacks even when we were at 125 stars to get the win.

 

[Tower]

I think Radzeer is on to something... He also look very "thinking-like"

 

[Quali]

Also, the time doesn't work as described. These were our best attacks (left) vs theirs (right)

 

[Vixen]

DomiNationsVigiles BFisher Nb4powerup
we want our glory ...

also so once the scores reached perfect on each side the duration time froze. This seems illogical as it is not beneficial to have our low accounts bit in war... if they sat inactive and let our higher accounts clean those bases at less speed the result would be better... You are encouraging people to sandbag once again

 

[Quang t legend]

also so once the scores reached perfect on each side the duration time froze. This seems illogical as it is not beneficial to have our low accounts bit in war... if they sat inactive and let our higher accounts clean those bases at less speed the result would be better... You are encouraging people to sandbag once again

If you have extra attack left you can re attack to get better time.

 

[Quali]

The times didn't update on the battle report though - see my first screenshot vs the times I worked out using the results reported on the alliance screens. We were actually 6 minutes faster than them, but that is not what was calculated at the end.

 

[Master Contrail Program]

I am plain astonished that a touted feature of this update doesn't work as advertised. Next you'll tell me there are no alliance challenges or something......

 

[Quovatis]

Interesting. Hope it's just because your war spanned two versions of the game, and not a ongoing bug. I can understand the frustration of going all out only to find the stated rules don't apply.

 

[Quali]

People could have looted as opposed to hitting Iron accounts to get the times down on those too

 

[Manifesto]

You mean something didn't happen when Nexon said it would ??!!!!!
Feel for you Quali - especially when some of the changes took place and others didn't.

 

[Nb4powerup]

We're looking into this as with the new rules, this shouldn't have been a stalemate. Please reach out to support.

 

[Quali]

Thanks for replying - I really do appreciate it. I have contacted support and they said the following:

This is Game Master Franz here to assist you. Thank you for contacting us and providing us details of your situation. We truly appreciate you bring this matter about the new Tiebreaker system to our attention. We do understand the confusion this might have caused you and your Alliance members. For now, may we please ask of you to grant us your patience and understanding as we pass this along to the proper department for further review if there is anything needed to be addressed. Rest assured that we will be looking into this matter fully.




Again, we truly apologize for the inconvenience. Meanwhile, should you have any other concerns, please don't hesitate to contact us. We'll be glad to assist you further.

I will be patient and understanding, but some ongoing communication with me by some means will help a lot with that.

 

[Quovatis]

Does any actual testing occur prior to releases? Sure doesn't seem like it. Very obvious bugs in the past have existed that should have been easy to catch with the simplest testing.

 

[Christopher-Outlaws!!]

Still the worst mechanism to determine a winner, sorry to hear Quali

 

[Vixen]

Nb4powerup ... can you pls comment on clock freezing once perfect score was achieved... we had no opportunity to improve that score... much appreciated

 

[Isrem Ovani]

We also had this bug this war, luckily this top attacker bug had no influence on our war outcome. I reported the bug on my war attac (I was faster but still my comrade was listed as top attacker).
The support thanked for the screenshots, admitted I found a bug and told me they are investigating.

 

[Quali]

So how do I get an update on this? Support close the conversation as part of the answer. I don't get a case number to follow up with. I have no eta to resolution, nor any commitment to follow up. Am I meant to just bump my own thread to keep this in someone's mind? I'm quite sure the alliance challenges have everyone consumed, and I understand that. But right now I am continuing to stare into a void....