Crowns lost and alliance

[Dagrims]

Server Maintenance - 1,200 crowns lost along with more than 300 medals

Username on game - Dagrims

Upon loading the game after the most recent server maintenance, I lost the 1,200 crowns I purchased with the starter pack, resulting in -272 crowns. I also had more than 600 medals, and loaded to find myself at 302 medals. I took a picture but am getting an error when I try to upload the attachment. It would be no problem for me to email this screenshot if I knew the appropriate email address.

I would like to be credited back the lost crowns, or I would like a refund for that purchase. I will contact Apple to follow up if I don't receive a response from the developer.

Thanks,

Dagrims

 

[Leada55]

Same happened to me lost medals and now minus 1963 crowns and back in an alliance I left!,,,! What's going on?

 

[Albinomix]

Same gere... Lost 1000+ crows....

 

[TheWise]

Thanks for the reports folks. As a result of the the two server maintenances today, certain accounts were impacted and now display negative crowns. If you're an affected account, please reach out and contact Customer Support via the method below:

Submit a support request by sending us an in-game Customer Support ticket: Settings > Customer Service > Report Issue

Also, please add your player IDs to posts so we can also help fix your accounts, thanks!

 

[Bonesy]

Thanks for the reports folks. As a result of the the two server maintenances today, certain accounts were impacted and now display negative crowns. If you're an affected account, please reach out and contact Customer Support via the method below:

Submit a support request by sending us an in-game Customer Support ticket: Settings > Customer Service > Report Issue

Also, please add your player IDs to posts so we can also help fix your accounts, thanks!

What about our correct medal counts? Can we expect to have that returned to normal before your servers got messed up?

 

[Astruh]

Hey TheWise, I composed a message via pm but I check sent items and nothing has been sent. The message concerned my crowns, thanks.

 

[Bored]

TheWise ....

Why everyone needs to report it? Just do a query in the crowns database ... you will figure out in 1 second who are in negative ...

 

[Ava_kitty]

Neg Crowns, Lost Medals & Different Alliance

We got lots of players got neg crowns on there accts, lost medals and some are in a differents alliances... pls help us including me . Im originally in Pekpek Nation but when i open my game im in Pekpek Family Alliance .. My ingame name is Ava_KiKi

 

[Timberman]

Lost Over 200 Medals during maintenance

During a short maintenance period today I logged back to find not only was I removed from my alliance but I was missing over 200 medals. Please fix this quickly, it's bugs like this that take the fun out of a game. That was many hours over several days of game play to earn those medals to disappear within a hour during maintenance... That's just wrong. playerid=4260634

 

[P0r7u]

I have done that 4 times 9 hours ago and no reply. Find a beter way

 

[Scyta]

Same gere... Lost 1000+ crows....

I have only joined the forum, yet it is obvious that many people here report similar issues and no one from Nexon is bothered to respond. Is the his what their customer service is like?

 

[Arnie]

I've sent an email via the game as well as have minus 500 crowns when I had over 700 (can't remember exact amount) What you are not telling anyone is when you will resolve this? Do I need to contact Apple and ask for a refund or do you want to post a meaningful response oh wise one

 

[Albinomix]

I not negative because i don't wast my crowns yet.... I buy yesterday with a house for 9,99.... The house still there, but i lost all the crowns ...... I really want my 1000+ crowns back.....

 

[Arnie]

Everyone if we all contact Apple for a refund it might get some attention as clearly there is no plan to resolve this issue Put my money back in my account you have stolen. I think we should be given some compensation too as a gesture of goodwill - i actually like this game even though it is still being developed and is clunky

 

[Astruh]

Negative Crown Balance

"Hey TheWise, Not sure if my previous message was delivered, but to restate and sum up some of my problem, I brought this to your attention via PM to avoid complications on the forums. After logging on I noticed a negative balance of -1,877 Crowns. I have spent $70 on the game and can provide all receipts, but I feel sort of robbed (being that I am a loyal customer). I had planned on spending gems to skip time, I have quite a bit of loot and with a negative balance in Crowns it is hard to spend. Unsure of the amount prior to the error but I did have a lot. Just want my crowns back, I could care less about the medals I lost. Thanks. PlayerID: 2840948 " My message to TheWise, Not sure why it wont send via PM. Welp, I tried haha.

 

[mwedwards]

Same thing happened/is happening to me. When I check the roster for the old alliance my account is not listed, while the alliance I should be in does list my account. The alliance gate, chat window and profile flag all reflect the old alliance. When I attempt to leave the old alliance the game automatically forces me back into it. Frustrating.

 

[stonevapor]

Same here.. Alliance Sea Monsters. All Members removed and can not rejoin as the game is telling them they are still in an alliance. Even the LEADER(myself) can not jin the clan.. Please fix.

 

[The Villains]

We shouldn't have to waste our time doing this!!!! Sort it out yourselves

 

[Big John]

Negative crown balance here.

Just had bought a mound of crowns last night. I'm now at negative 321. I will call apple if not resolved. I have receipts for the crowns I've bought last two weeks. Player I'd 3492194

 

[Virius]

I am sending this report now.
Can we expect either the crown count to be restored, or a refund of our purchases for your forcing us to beta-test the app for free?

 

[Aubs112]

Lost medals and crowns

I have lost over 250 medals and have a -1,365 crowns after maintenance today. ID is 3788346. Please fix this. We appreciate it.