I have been reading quite a bit of complaining here about customer support. Just want to share my first contact with them, over the last few days.
My daughter’s account got hacked, and the village looked really odd afterwards. Wonders got changed, structures were overlapping, some structures were downgraded, others upgraded. Happened in the course of a few hours, a week ago.
I approached support via their web form in the evening. Got an handwritten replay overnight, with promise to follow up.
Few days later got another mail, I replied, and a couple of hours later the village was reset to the day before the event. We got some crowns as compensation.
I’d say that’s decent customer support.
My daughter’s account got hacked, and the village looked really odd afterwards. Wonders got changed, structures were overlapping, some structures were downgraded, others upgraded. Happened in the course of a few hours, a week ago.
I approached support via their web form in the evening. Got an handwritten replay overnight, with promise to follow up.
Few days later got another mail, I replied, and a couple of hours later the village was reset to the day before the event. We got some crowns as compensation.
I’d say that’s decent customer support.